SUMMARY

The Leasing Consultant is a sales representative responsible for the leasing, marketing and maintaining positive resident relations while in compliance with Fair Housing regulations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Leasing

• Greeting, qualifying, and determining the needs and preferences of prospective residents by utilizing guest cards and asking open ended questions.
• Immediately record all phone and in-person visits and communications on appropriate reports and/or logs.
• Completes guest cards and maintains files according to established procedures.
• Inspects the model and vacant apartments; grounds, including fitness and laundry facilities, and other common areas for service needs and communicates those needs to the Community Manager.
• Presents the community, features and benefits to guests, demonstrating product knowledge and sales techniques.
• Obtains lease applications and deposits in accordance with company procedures and Fair Housing requirements.
• Update community availability, processes lease applications, submit files to Community Manager for approval. Follow up with applicant in accordance with established procedures.
• Ensures move-in readiness of all leased units.
• Immediately follows-up with prospective residents that did not lease and/or refers them to another company community that may better meet their needs.
• Secures signatures and applicable documents needed from residents prior to move-in.
• Assists in monitoring renewals. Distributes and follows-up on renewal notices.
• Reviews marketing sources, monitors effectiveness, and gathers information about market competition in the area.
• Represents the company in a professional, legally compliant, and ethical manner at all times.
  

Administrative

• Accepts rental payments, includes documentation for A/R allocation and immediately submits to the Community Manager, or Assistant Manager, if applicable.
• Maintains current resident files.
• Maintains and documents daily inspections for the community.
• Distributes company or community issued notices.
• Maintains accurate monthly commission records on leases and renewals for bonus purposes in accordance with company procedures.
• Assists management team with other tasks as requested.
• Consistently upholds the policies of the community.
  

Resident Retention

• Receives all phone calls and in-person visits, listens to resident requests, concerns, comments and questions. Takes necessary steps, within scope of authority, to provide the highest level of customer service. Follows up immediately if all matters were not addressed initially.
• Completes maintenance service requests immediately upon the request being made.
• Ensures all maintenance repairs are handled satisfactorily by contacting resident for follow-up.
• Maintains open communication with Leasing Manager, Community Manager, and Maintenance Supervisor at all times.
• Contributes to the cleanliness and curb appeal of the community on a continuous basis.
• Assists in planning resident functions. Attends functions and participates as a host for any functions as directed by management.
  

Marketing

• Participates in outreach marketing activities on a regular basis to obtain prospective residents.
• Advises residents on referral concessions, if applicable.
• Assists in placing, removing, or replacing signage, banners, flags, balloons, etc.
• Conducts market surveys and shops competitive communities.
  

Safety

• Ensures compliance with all company, local, state, and federal safety rules and regulations.
• Ensures that unsafe conditions are corrected in a timely manner.
  

REPORTING STRUCTURE AND WORK SETTING

The Leasing Consultant resides in the community office location. This position reports to the Community Manager and/or Leasing Manager, if applicable, and is scheduled to work up to 40 hours per week. Hours and days worked may increase or decrease based on the needs of the community.

NECESSARY SKILLS, EDUCATION, & EXPERIENCE

• Two (2) years’ experience in previous relevant customer service role.
• Fair Housing Certification
• Demonstrates the ability to support and contribute to the community team.
• Strong oral and written communication skills.
• Tech savvy; possesses the skills to operate: phone, computer, keyboard, scanner, copier, fax, etc. Working knowledge of Microsoft Office, including Word, Excel, Outlook, Spectra, Yardi, and all other applicable company used programs or software.
• Possess a positive attitude and kindness towards residents, guest, co-workers, and management, even under stressful circumstances.
• Knowledge and ability to stay current and comply with company procedures and/or applicable laws, and/or changes to procedures and laws by participating in meetings and trainings.
• Demonstrate the ability to diffuse and respond to concerns to avoid escalation of the problem.
  

CORE COMPETENCIES AND BEHAVIOR

Resident Centric

• Demonstrate the understanding of quality service.
• Seeks to understand the needs of the customer.
• Responds to the needs of the customer with honesty, integrity and enthusiasm.
• Asks for feedback on service quality and satisfaction.
  

Boundary-Less Teamwork

• Builds relationships to help co-workers and guests feel welcome, respected, valued, and appreciated.
• Collaborates with co-workers in meetings or during team assignments to support fellow co-workers, rather than only focusing on personal goals.
• Shares knowledge and information so the property can meet goals and objectives.
• Manages conflict by professional and constructive communication.
  

Communication

• Expresses thoughts clearly.
• Communicates openly and appropriately. Refrains from snap judgments and waits for others to finish before responding.
• Adjusts to the listener by using language and body language that helps the listener understand.
• Ensures understanding by asking questions and repeating messages back in a way that shows the message was understood.
  

Principled Approach

• Conscientious; assumes responsibility for work quality.
• Plans and prioritizes goals, and responsibilities to deliver required results.
• Detail oriented; accomplishments tasks and delivers results that are correct, thorough and professional.
• Curious and takes a hands-on approach to understand the work and determine opportunities for improvement.
  

Problem Solving & Decision Making

• Recognizes problems and uses critical thinking to analyze the situation and determine the best course of action.
• Gathers data to better understand issues, considers all sides of a situation, and determines the facts.
• Generates alternatives for addressing problems that will achieve desired outcomes.
• Involves others perspectives and seeks involvements to obtain better information.
• Makes timely decisions with quality outcomes while keeping the best interest of the company in mind.
  

Continuous Learning

• Applies knowledge or skills learned.
• Seeks feedback to identify areas for learning.
• Pursues training and workshop offerings and puts the learning to use on the job.
• Learns from experience, takes on unfamiliar tasks to develop skills. Learns from successes and mistakes.
  

Passion, Drive, Discipline

• Demonstrates high levels of positive energy and possesses an optimistic outlook.
• Sustains high levels of productivity and exhibits intensity in completing tasks.
• Tackles challenging tasks with a “can-do” attitude.
• Expresses new ideas or potential solutions without prompting.
  

Personal Leadership

• Approachable, polite, and friendly.
• Reliable, honest, and follows through on commitments.
• Adaptable; able to adjust behavioral style to situations, and willingness to learn new things.
• Complies with policies, practices, and procedures. Understands how one’s own work contributes to the property’s success.
• Encourages others to perform at their best by being a good example.
  

People Focused

• Builds effective teams by creating strong morale, facilitating cooperation, and motivates team members to accomplish goals.
• Develops talent in individuals by engaging and committing to action plans targeting specific competencies that lead to success.
• Coaching by providing guidance and support to build confidence in individuals to overcome barriers.
• Provides timely, specific, and appropriate feedback on performance.
• Facilitates change, leads the implementation and acceptance of change with property staff members, and encourages others to adopt better approaches to problems and opportunities.
  

PHYSICAL REQUIREMENTS

Reasonable accommodations will be made for individuals with disabilities.

Seeing: 75-100% Must have close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to read reports, view computer screen, etc.

Hearing: 75-100% Must be able to hear and understand speech to interact with others.

Speaking: 75-100% Must be able to speak so that others will be able to understand.

Standing/Walking: 50-74% Must be able to remain on one’s feet and move about on foot for extended periods.

Fingering/Grasping/Feeling: 75-100% Must be able to perform repetitive tasks with both hands to include keyboarding, handwriting and office equipment operation.

Sitting: 25-49% Will remain in a seated position, occasionally.

Climbing/Stooping/Bending/Kneeling/Reaching: 0-24% Will bend, squat, stoop, kneel, crouch and reach at or above shoulder level, occasionally.

Lifting: 0-24% Must be able to lift and carry objects up to 50 lbs.

Pulling/Pushing: 0-24% Will transport loads of up to 50 lbs., occasionally.

Work Environment: 25-49% Predominately in office environment; not substantially exposed to adverse conditions.

Acknowledgement

This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments required by company officials. This job description does not constitute an employment contract between the company and any employee. The job responsibilities of the position may include cross-training in other functions to ensure satisfactory operation.