IT Specialist

Position Type: Full Time

Schedule: Monday through Friday

Location: 1702 Rex Ryden Road, Marshalltown, IA 50158

TIG Distributing and its sister company ExodusDirect are privately held value add distribution companies offering solutions globally. Veteran owned and founded in Iowa, we have warehousing, packaging, logistics, and assembly operations that offer opportunities for professional, supervisory, temporary, and part-time jobs with corporate offices located in Marshalltown and Des Moines, Iowa.

TIG Distributing and ExodusDirect practice equal opportunity employment to ensure that equal employment and advancement opportunities are made available to all employees based on individual qualifications without regard to race, religion, color, national origin, disability, veteran’s status, age, or gender. We also offer competitive benefits including but not limited to health benefits, bonuses, paid time off, and holidays in addition to a competitive salary to full-time employees.

TIG Distributing in Marshalltown is looking for the ideal candidate for an IT Specialist position. This IT Specialist will also serve as a Help Desk Technician and will have responsibility to improve daily reporting, work on system efficiencies, implement new systems and technologies, some project management, as well as providing daily support to client inquiries and work requests relating to issues of IT related systems. They will troubleshoot and resolve tickets for multiple locations as they are submitted into the ticketing system.

Another key component with this position is they will provide support to the TIG order input and EDI processes. They will fully need to understand the order process to provide the support needed and be able to execute the process as a backup to the order team. Troubleshooting EDI issues is another duty.

The ideal candidate will be creative and innovative with strong analytical, interpersonal, and communication skills. This individual will have a firm knowledge of industry best practices and new technologies. A good understanding of network technologies, printer management, workstations, video/audio technologies, and cellular devices.

Primary Responsibilities

· Monitor and identify IT issues and escalate appropriately.

· Provide phone support and remote troubleshooting for hardware and software support

· Monitoring departmental phone and email workload to ensure Service Levels are achieved

· As a member of the Help Desk team, lead by example in the daily carrying out of Help Desk responsibilities

· Assists manager and other team members in maintaining documentation

· Image and deploy PCs and laptops to users

· Participate in scheduled monthly maintenance during off-peak hours and off-business hours

· Proactively identify opportunities for continuous improvement

· Maintain printers and provide trouble shooting and solutions

· Escalate higher level IT tickets to appropriate personnel

· Lead individual projects and research assigned by management.

· Fully understand the order process, systems, and our customer requirements, to provide backup to order processing team as well as to troubleshoot any data and system issues related to this process.

· Troubleshoot EDI issues with other members of the TIG Team, and support data research to resolve invoice issues.

Qualifications

· Associates or higher degree related to Information Technology or MIS preferred, or equivalent experience

· Preferred Work Experience:

· 0-5 years of experience associated with the technical support of PC hardware, Windows OS, and standard desktop applications such as word processing, e-mail, and virus protection

· Previous Windows OS, Crystal Reports, Office 365, and ticketing system experience

· Manufacturing experience is a plus

· Ability to communicate with strong oral and written communication skills

· Understand and follow written and verbal instructions in English

· Bilingual skills are a plus (Spanish and English preferred)

· Excellent customer focus

· An understanding of Supply Management (purchasing or logistics) is a plus

· Able to multi-task while working under pressure and meeting deadlines

· Analytically inclined with attention to detail and accuracy

· Strong problem-solving skills

· Strong organizational skills

· Ability to work independently

· Good interpersonal skills

· Excellent time management skills

· Candidate must be able to follow defined procedures and have a fine attention to detail

Experience

· Windows: 1 year (Preferred)

· Sage experience is a plus

· Crystal Reports

· Basic Network understanding

· EDI experience is a plus

Physical Demands

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· While performing the duties of this job, the employee is frequently required to stand, sit, and walk. The employee is occasionally required to use hands to grasp or handle objects, reach with hands and arms, stoop, talk, and hear. Able to perform physical labor on a continual basis and stand for long periods of time.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required from personnel. All personnel may be required to perform duties outside their normal responsibilities as needed.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Marshalltown, IA 50158: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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