Direct Agents is...

AWARD WINNING

5 x Winner of Crain’s Best Places to Work (2022, 2021, 2020, 2019, 2018)

Best Employer for Young Careers winner of Digiday’s Work Life Awards 2021

Most Dedicated to Employee Growth finalist in Digiday’s Work Life Awards 2021

NYC Top Workplaces winner 2021

DIVERSE

Minority Founded and Led

48% BIPOC

62% Female

GROWTH ORIENTED

25% growth this past year across the company

2x speed for individual learning and career development

Ways You’ll Make an Impact

• Device Set Up & Troubleshooting
  • Monitoring Middleware
  • Data Communication Performance Monitoring
  • In partnership with our third-party support, Electric, Install our wipe user software.
  • Assist in overall pre-boarding, onboarding, and offboarding tech procedures a smooth transition of software and applications on equipment
  • Assist in troubleshooting all IT-related issues
  • Provide in-house training to employees in the proper use of IT-related software and hardware
  • Provide technical support for Mac and PC operating systems
  • Diagnose and correct problems with any hardware or software and coordinating with our third-party IT vendor, Electric
• Inventory & Resource Maintenance
  • Review Records and keeping individuals up to date with status of their requests
  • Update and maintain labels on all devices, cross reference with master inventory tracker.
  • Identify equipment that needs to be repaired or replaced
  • Develop & refresh guides for Tech How-To’s.
  • Document and communicate project status to internal stakeholders
  • Ensure daily optimal performance of all computer systems
  • Working with the People & Culture team with manage access control systems
• Software & Innovative Tech Solutions Support
  • Supporting the People & Culture team with ad hoc responsibilities
  • Identify areas of improvement for overall IT processes
  • Provide technical guidance and advice to management and internal stakeholders

Fast Tracked Professional Growth

As an independent and nimble agency, you have a direct hand in the speed of your growth. Some of the opportunities you’ll have to thrive as a thought leader include:

• Small group mentorship and real facetime with executive leaders
• Access to internal and external trainings and conferences across technical skills, professional growth, and leadership and management
• Strategic roundtable discussions
• Marketing certifications (Google, Facebook, Amazon, etc.)
• Inclusion in marketing initiatives including our blog posts, podcasts, videos and more
• Speaking opportunities (internal and external)
• Award submissions opportunities (team and individual)

What You’re Bringing

• 0-1 years experience in the IT industry, including previous internship experience
• In depth knowledge of computer hardware, software, and networks
• Exceptional verbal and written communication skills
• Detail oriented, Follow established policies and procedures
• Knowledge of Remote Desktop Technologies
• Strong troubleshooting skills - can research, solve, and communicate complex software issues
• Must have knowledge of Gmail and Google Apps

Special Notes

• This role has an hourly rate of $20 - $25 per hour
• Candidates will be required to work a minimum of 20 hours a week
• Candidates who are able to work multiple semesters are highly preferred
• This role will be located in our NYC office and our office is now open for hybrid work. You must reside, or be willing to relocate, within commuting distance of the office for this role.
• Direct Agents requires that all potential employees show proof of full vaccination against COVID-19 upon an offer of employment, subject to requests for accommodation.

Our People First Culture

At Direct Agents, hybrid is about:

• Human connection and establishing strong working relationships
• Fostering a tailored approach for team members’ rapid growth
• Making space for camaraderie and just for fun moments
• Prioritizing mental health & overall wellness

Our culture initiatives include:

• WoDA - Direct Agents’ women powered employee resource group which works to pave the path to leadership for all women through monthly workshops
• State of the World - helps provide an open forum to discuss the social movements of our time and how we can have an impact on them
• NXTGEN - Culture champions ideate and lead interactive and unique social events weekly
• FitFam - For those who crush HIIT and steps challenges, you’ll thrive in weekly fitness class opportunities
• MyHeritage - Social events curated to showcase and celebrate a particular culture with stories, games and delicious food
• Opportunities to get involved with the community through mentorship, community service, and pro bono marketing services
• Dog friendly office!

The Essentials

• An industry competitive hourly rate of $20 - $25 per hour with reviews based on performance

If you’re looking for a new role with space to directly influence the business and company culture, apply today!

Come As You Are

We think of our organization as a tight-knit team built on a foundation of respect. Your gender, your skin color, who you love, or who your big shot uncle is doesn’t make a difference here. Direct Agents is a progressive and open-minded meritocracy. If you’re smart and good at what you do, come as you are.

We are proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Direct Agents makes hiring decisions based solely on qualifications, merit, and business needs at the time.

2dZMQR4bNU