IT Analyst - Intermediate

Location: Columbus, OH (Hybrid)

Contract to Hire: Yes

Contract Type: W2

Contract Duration: 6 Months

Qualifications:

• Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts

• 3-4 years’ experience in Data Center operations

• Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager

• Knowledge of IT infrastructure components, trends and best practices

• Solid skills with computers, operating systems and software (MS Office Suite, MS Project, and other IT applications) and ability to learn new technical concepts quickly

• Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis

• Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills

• Willing to travel to client's business unit or Service Provider locations, as needed

• Nusiness operations knowledge

• 2+ years’ experience in a support function

• Knowledge of ITIL processes and metrics and certification is required

• General working knowledge of the gas and electric utility industry

Can work independently in the assigned functional domain

Job specific requirements:

• Azure or AWS training and certifications

• Experience with automation and orchestration tools such as Ansible, Terraform, and CloudFormation

• Experience with Azure Virtual Desktop

• Experience with Microsoft 365 Administrative Roles

• Cloud financial management

Responsibilities:

The IT Analyst helps manage the provision of outsourced server operations and Infrastructure services including hardware and software asset management services for all client's business units. This role works closely with the Director of IT Operations and IT Operations Managers to ensure that Infrastructure Services for Data Center operations are provided within the scope of the Service contract as reflected by service levels, the statement of work and pertinent schedules/exhibits. This role will specifically drive the Data Center operations in conjunction with the Service Provider. They will work closely with their Service Provider Delivery Managers to track and monitor the overall progress of IT Operations processes. This role will work with Project Managers and Architects on small-to-medium sized Infrastructure Services projects to ensure issues are communicated and resolved in a timely fashion

• Under the direction of the IT Operations Director or IT Operation Manager(s), performs routine assignments in the entry level of the IT Analyst job band

• Work closely with , IT Infrastructure Architects, IT Application, IT Office of the CIO, and business unit professionals, project managers and other areas , and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services

• Help drive resolution of operational and service-based issues in the Data Center, reviewing, analyzing and reporting on Service Provider operations, as directed by the Director of IT Operations reporting related to Service Provider performance

• Work closely with project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality)

• Gather Data Center data on spending patterns for analysis and reporting.

• Provide information on spending for company cost allocation and metric reporting.

• Gather data on Data Center day-to-day operational execution of services and equipment delivery for analysis and reporting

• Review monthly/annual forecast of expenses for the IT Budget, and analyzes and report variances to budget

• Facilitate audits of processes related to Data Center.

• Assist in ensuring the Service Providers are adhering to defined standards

• Confirm that Data Center supporting documentation is available and kept up-to-date

• Maintain a solid understanding of the Service Providers’ operational and service delivery capabilities and processes as it relates to Data Center.

• Interact with Service Provider team members, helping to ensure they are properly qualified and staffed appropriately to meet business needs

• Maintain a solid understanding of the scope of the Service contracts as reflected by service levels, statement of work and pertinent schedules/exhibits

• Assist with communications for planned and unplanned outages

• Other duties as assigned