The Store Systems Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the store level.

JOB DUTIES

· Install and perform minor repairs to hardware, software, and peripheral equipment. Including POS, Cash Machines, Security Cameras.

· Basic understanding of network functionality.

· Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems and appropriate software. Equipment could include phone systems, time clocks, printers and fax machines.

· Assist and process incoming help desk requests from end users via both walk in and work orders in a courteous manner.

· Build rapport and elicit problem details from end user employees.

· Prioritize and schedule problems.

· Escalate problems (when required) to the appropriate team member as needed. Read technical manuals and apply diagnostic utilities to aid in troubleshooting.

· Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Identify and learn appropriate software and hardware used and supported by the organization. Provide software and hardware technical support. Provide system support including Point of Sale, Cash Booth, Backdoor receiving and store scanning.

· Perform hands-on fixes at the store level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problems have been adequately resolved.

· Some Vendor Management – Phone and Data

· Cableing and new Store build outs.

· Secondary Job Duties:

· Comply with all company policies and procedures.

· Maintain confidentiality of all data encountered in work environment.

· Present favorable impression in dress, personal hygiene and business attitude.

· Perform other related duties consistent with the scope and intent of the position and contribute to team efforts by accomplishing related duties as needed.

QUALIFICATIONS

· Associate’s level degree preferred, plus one to three years’ work experience in related field required.

· Preferred: CCENT, Network+, MCSE, PCI

· Valid driver’s license

· Knowledge of basic computer hardware.

· Experience with desktop operating systems and application support.

· Working knowledge of a range of diagnostic utilities and ability to conduct research into computing issues as required.

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Exceptional customer service orientation with interpersonal skills.

COMPETENCIES

Physical Demands:

Frequently- Standing on tile/concrete, walking on tile/concrete, bending, and reaching waist/overhead level.

Continuously Sitting, talking, seeing, hearing and manual dexterity.

Safety Risk Factors:

Occasionally Loud noise, slippery or cluttered floor surface, hazardous equipment, contact with sharp objects, contact with skin irritants, toxic exposure (see material safety data sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

Other:

Working environment involves inside office or store with controlled temperatures

Job Type: Full-time Contract

Benefits:

Schedule:

Ability to Drive between Stores:

Experience:

• Help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)
• Network: 2 years (Preferred)
• POS: 1 year (Preferred)
• Network Connected Devices(Security Cameras): 1 year (Preferred)

Job Types: Full-time, Part-time, Contract

Pay: From $20.00 per hour

Benefits:

• Flexible schedule

Experience level:

• 2 years

Schedule:

• Day shift
• Weekdays
• Weekend availability

Experience:

• Help desk: 1 year (Required)
• Windows: 2 years (Required)

Work Location: On the road

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