Field Service Technician responsibilities include:

• Providing service and customer support during field visits or dispatches
• Managing all on site installation, repair, maintenance and test tasks
• Diagnosing errors or technical problems and determining proper solutions

Job briefWe are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document warranty process to ensure we are properly reimbursed
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements and skills

• Proven Field Service experience
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules, including emergency service.
• Familiarity with mobile tools and applications
• Technical degree or certification

Frequently asked questions What does a Service Technician do?Field Service Technicians ensure that customers have everything they need to get their job done. When it comes time for installation, repair or maintenance on equipment used in a production environment, they keep the client updated on any issues and progress.

What are the duties and responsibilities of a Service Technician?Field Service Technicians provide repairs and maintenance tasks for customers and diagnose errors or technical problems that arise during their visit. They then determine what solution will be most effective in fixing it with minimal downtime.

What makes a Good Service Technician?The ideal Service Technician is both meticulous and punctual. They strive to provide a great customer experience by arriving on-site quickly, accurately diagnosing problems, as well as fast repair times.

Benefits: 401K with company match (to 3%); Oxford Healthcare packages; paid vacation; performance bonuses We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Notice

Mr. Electric LLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Electric LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

• Acknowledgement

I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.