Monro, Inc.
Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.

Destination Monro – Your Career is Here!

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! – Your career is here.

The HR Shared Services Teammate Support Representative is responsible for responding to incoming calls from teammates with requests for information, issue resolution and assistance with field inquires. This position also makes outbound calls to new teammates and existing teammates for support.

Essential Functions:

• Answer incoming calls and respond to inquiries for information as well as issue resolution regarding password resets, new teammate onboarding paperwork, and various teammate inquires
• Create electronic personnel files and ensure all pertinent personnel-related documentation is included within the file
• Utilize the applicant tracking system (ATS) and other systems to obtain I-9 documentation
• Work with Managers, Payroll, HR Business Partners, and other HR teammates regarding questions about employee information
• Send out offer letters and associated forms to the candidate
• Perform other duties as assigned and required by direct supervisor

Management Responsibility:

The HR Shared Services Teammate Support Representative is an individual contributor to the team and operates under the general direction of the Manager of HR Shared Services

Education and Experience:

High School Diploma or equivalent and a minimum of six months of customer service and human resources experience, or the equivalent combination of education and experience.

Knowledge & Skills:

• Excellent verbal and written communication skills
• Ability to take initiative in identifying problems, and establishing facts to produce practical decisions and solutions
• Ability to interpret and execute instructions furnished in written and oral formats
• Strong customer service skills
• Working knowledge of Microsoft Office applications
• Ability to maintain the highest confidentiality and preserve data security
• Able to work collaboratively with multiple levels of the organization and team members
• Excellent organizational and time management skills with the ability to manage multiple initiatives and change focus quickly to meet business needs within a fast-paced environment
• Ability to take initiative in identifying problems
• Strong customer focus and consistently performs with a sense of urgency
• HR experience preferred

Work Environment & Physical Requirements:

This job operates in a professional office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and fax machines.

Able to work rotational holidays and on occasion in excess of 40 hours/week and or weekends.

Position requires prolonged periods of sitting/standing at a desk and working on a computer.

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Benefits

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays
• Employee Discounts

Your next Destination!

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.