Hospitality Expert, Honolulu Job at The Escape Game
Position: Hospitality Expert
Role: Our Hospitality Experts are our guest’s first point of contact with The Escape Game! They are responsible and empowered to exceed guest expectations through epic hospitality over the phone, chat, and in email communications.
Because
this is a hybrid role, Hospitality Experts will also serve guests in person at our upcoming location in Ala Moana Center in Honolulu. They will seek to create The Escape Game super fans by providing an exceptional guest experience that results in positive word of mouth. They will work to solve guest problems, accommodate guest needs, talk guests through concerns, and ultimately generate bookings for The Escape Game.
Expected Schedule: Flexible availability, including nights, weekends, and holidays. Our Hospitality Hub that serves our guests through phone, email and chat support operates from 8am - 7pm CST daily, currently. As we continue to launch new locations nationwide, we may be re-evaluating our hours of operation to better serve each timezone our stores exist in.
Responsibilities:
Work to meet the incoming demand of calls, chats and emails so we can serve every single guest.
Delivering unique forms of hospitality to every single guest by creating personal connections in every interaction.
Being a The Escape Game brand ambassador: enthusiastically explaining our games.
Remove barriers between our guests and their first/next experience at The Escape Game.
Create epic guest moments that generate positive word of mouth and brand perception.
Communicating with The Escape Game Store locations nationwide, professionally and politely.
Creatively solve guest challenges as needed.
Demonstrating operational excellence by:
Ensuring game components function properly.
Using setup sheets to accurately reset games.
Cleaning games and the building.
Restocking inventory.
Requirements & Expectations:
30 day provisional/training period
Obsession with delivering 5-star hospitality to guests
Genuine love for serving others
Flexible, humble, and teachable
Ability to function both creatively and administratively
Exceptional communication skills
High capacity for creative problem solving
Ability to multitask
Energetic, friendly, and patient
Why TEG?
Our mission is to design and deliver EPIC interactive experiences for every single guest. At The Escape Game, you’ll be a part of something bigger than yourself. No matter your role, you’ll help provide lifelong memories for families, friends, co-workers and everyone in between. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they’re our colleague, employee, or leader. In all positions, everyone is responsible for serving each other every day.
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