Hospital/Customer Service Technician Job at Agiliti
Who We Are
Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti
The Hospital/Customer Service Technician is responsible for management tasks that could take place in both district locations as well as hospital facilities. Responsibilities also include driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance. The H/CST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service.
What You Will Do in This Role
- Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
- Confidently communicates with clinical staff on the topics of equipment features, functionality, etc.
- Provides a quality service, performs to quality standards, and meets both customer and company metrics.
- Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.
- Safely load, secure, and deliver medical equipment to customers. Retrieves equipment from customer locations, safely transporting the equipment back to the office.
- Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
- Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.
What You Need For This Role
- Be 21 years of age or older, with a high school diploma or equivalent.
- Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
- Have customer service experience. Prior work experience in a hospital setting is helpful.
- Have basic computer skills.
- Be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
- Be able to lift and/or push up to 75 pounds.
- Be able to stand and walk for long periods of time.
- Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
The pay range for this position in New York City is $18.01 - $27.72 hourly and represents the low and high end of the Agiliti pay range for this position. The pay offered may vary depending on job-related knowledge, skills, and experience. Short-term and/or long-term incentives may be offered based on the position. Base pay information is based on market location. Applicants should apply via Agiliti's internal or external careers site.
Benefits include:
Medical Insurance
Dental Insurance
Vision Insurance
401(k) with company match
Employee Stock Purchase Program (ESPP)
Tuition Reimbursement
Paid Time Off
What Skills You Will Use in This Role
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.
Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact
recruiting@agilitihealth.com.
Primary Job Location:
New York Presbyterian - Columbia University Medical Center (Milstein)
Additional Locations (if applicable):
Job Title:
Hospital / Customer Service Technician
Company:
Agiliti
Location City:
New York
Location State:
New York
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