Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Position Overview:

Astound Broadband Powered by Wave is currently searching for a Headend Technician in Sacramento, CA. This position is responsible for the reception and distribution of off-air, satellite, microwave and tape originated programming to the outside plant utilizing coaxial cable, microwave, and fiber optic transmission technologies. This includes the installation, construction, operation and repair of all equipment associated with the headend and signal distribution network.

The primary position responsibilities will include, but are not limited to:

• Monitor video and audio quality of services delivered on the forward and reverse.
• Perform daily check of RF levels and Headend alignment.
• Verify video and audio levels for satellite and stereo processing equipment.
• Monitor Commercial Insertion equipment for performance as needed.
• Perform status monitoring of RF and data performance and further report and/or repair discrepancies.
• Assist the supervisor with work flow, training and quality assurance.
• Clean, maintain, stock, and secure assigned vehicle and equipment if applicable.
• Perform other duties as requested by supervisor.
• Troubleshoot return path issues.
• Troubleshoot fiber and fiber related issues.
• Monitor lasers and receivers for headend and hub sites.
• Assist the NOC and other technical support departments in isolating and repairing video and data services.
• Ability to adhere to Local, Federal regulations and Company policies
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds)
• Ability to climb towers and operate all safety equipment
• Ability to differentiate between different sizes and colors of wires
• Ability to drive Company vehicle in a safe and responsible manner
• Ability to make cable connections in tight spaces by bending, reaching, twisting
• Ability to perform job from high places (i.e. towers and roofs)
• Ability to prioritize and organize effectively
• Ability to read general system layouts from blue prints and system maps
• Ability to trouble shoot and splice fiber
• Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers.
• Ability to work independently
• Ability to work while standing 50 - 70% of the time
• Ability to work with small components and wires to make cable connections
• Ability to comply with all Company implemented safety procedures
• Ability to demonstrate courtesy and patience in customer/vendor relations
• Ability to work on-call
• Ability to work late nights for scheduled maintenance windows
• Troubleshoot return path issues
• Ability to use test equipment (i.e. spectrum analyzer, Mpeg analyzer , signal level meter and other test equipment
• Vision ability: close vision, peripheral vision, and ability to adjust focus

Our ideal candidate will possess:

• 5 years cable TV experience preferred
• Working knowledge of CMTS hardware
• Working knowledge of VOD systems
• Knowledge of basic mathematics and electronics
• Knowledge of redesign and measuring voltage wiring: advanced splicing skills bench sweep, and spectrum analyzer
• Knowledge of and ability to operate appropriate testing equipment (e.g. signal level meters, ohm meters, etc.)
• Ability to troubleshoot return path issues
• Ability to maintain FCC records

Is this the career opportunity you’ve been searching for? Yes? Then let us know about you – apply now!

Qualifications

Education

Required:

• High School Diploma or equivalent

Preferred:

• NCTI or SCTE certification preferred

We're Proud to Offer a Comprehensive Benefits Package Including:

• Competitive compensation including base salary plus uncapped commissions plan
• 401k with employer match and immediate vesting
• Gas mileage reimbursement program
• Paid parental leave
• Tuition reimbursement program
• Employee discount program
• Entrepreneurial yet established and growing organization where you can make a true impact!

The base salary range in California for this position is $29.44 - $46.34 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to California and may not be applicable to other locations.

• Headend Technician I - $29.44 - $34.00 per hour
• Headend Technician II - $28.09 - $43.70 per hour
• Headend Technician III - $35.00 - $46.34 per hour

Our Mission Statement:

• Take care of our customers

• Take care of each other

• Do what we say we are going to do

• Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)