Opportunity: General Manager

The Hope Center is a hotel that will provide temporary emergency non-congregate shelter for people experiencing homelessness. The General Manager will lead and manage the Center's operations.

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established standards.
• Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
• Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
• Critically review reports of occupancy and inventory.
• Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
• Handle associate issues appropriately and in conjunction with human resources following HHM policies.
• Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
• Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s Degree in Business, Hospitality, Social Services, or a related field.
• Previous hotel management experience required.

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Helpful Links

ncchopecenterinc.com

newcastlede.gov/2156/Hope-Center

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.