At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. An important component to that purpose is giving our customers the ability to place online orders for in store pickup, curbside pickup, or home delivery. The Fulfillment Team Member supports our store’s mission to be the best sports and outdoors retailer in the nation by Through this important work, the Inventory Control Team Member impacts customer service, profitability, and Academy’s Purpose. Education: High school diploma or general education degree (GED)

Preferred Work Experiences:

• At least one year of retail experience in a complex, large format store
• Previous experience with E-commerce/Fulfillment processes in a complex, large format store

Skills:

• Excellent customer service orientation
• Effective problem solving and communication with customers and team members
• Operate and coach others on use of related equipment, symbol and telephone
• Reads, interprets and follows documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals.
• Writes routine reports and correspondence
• Applies common sense understanding to carry out instructions furnished in written, oral or diagram form
• Working knowledge of inventory software, order processing systems, and Microsoft Office products such as Word and Excel

Responsibilities:

• Key contributor to the E-Commerce/Fulfillment Process through picking orders, packing orders, and delivering curbside orders.
• Drives customer service through cross functional partnerships and by ensuring compliance to Academy’s established sales, safety and security procedures and practices.
• Documents and maintains records of incidents relating to loss prevention and safety issues.
• Monitors and accurately reports adjustments and discrepancies to store technology to ensure company security standards are maintained.
• Attends and participate in all required trainings and meetings.
• Provides continual feedback on processes and procedures; suggest methods to improve department operations, efficiency and service to both internal and external customers.
• Reads, understands and follows company policies, procedures and safety rules.
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
• Duties may change and team members may be required to perform other duties or roles as assigned.

Physical Requirements & Attendance:

• Ability to work a flexible schedule that includes nights, weekends, and holidays as needed.
• Constantly required to hear, stand, handle, use fingers, grasp, and use repetitive motions (hand/wrist/fingers) and feel.
• Frequently required to walk, reach, and talk.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, push and pull.
• Constantly lift up to 10 pounds and occasionally lift 11 to 30 pounds.
• Specific vision abilities required by this role include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

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