FULL JOB DESCRIPTION:

We are looking for a Front Office Manager to manage our front desk area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As a Front Office Manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

ESSENTIAL JOB FUNCTIONS:

• Train, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Work closely with outside groups to set up group blocks and ensure the stay goes as smoothly as possible.
• Keep inventory of hotel necessities.
• Perform other duties as requested by management.

QUALIFICATIONS:

• Availability to work a flexible schedule to include nights, weekends and holidays.
• Professional presence and ability to work in a fast-paced setting.
• Strong desire to make an impact on other people with an outgoing and engaging personality.
• Strong Computer skills, and experience with PMS systems.
• Excellent verbal and written communication skills.

WORK ENVIRONMENT AND CONTEXT:

• Work schedule varies and will include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

Job Type: Full-time

EXPERIENCE:

• Hotel experience: 1 year (Preferred, but willing to train the right candidate)

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Experience:

• Hospitality: 1 year (Preferred)

Work Location: In person

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.