Fraud Metrics & Quality Control Manager Job at Valley National Bank
The Fraud Metrics and Quality Control Manger is responsible for the analysis of fraud metrics and procedures, collaborating with senior Fraud team members to identify trends and gaps and develop strategies to mitigate current and future fraud risks while helping to perform and facilitate quality Control reviews.
Responsibilities include but not limited to:
- Create monthly and ad-hoc metrics packages for FRM management and other key stakeholders.
- Perform analysis of fraud metrics to identify fraud trends, patterns, and gaps to develop mitigation strategies and enhanced reporting methodologies. Examples include analysis of fraud typologies, emerging fraud trends, industry fraud trends, controllable loss analysis, and business process/procedure reviews.
- Partner with FRM Teams to enhance and develop operating procedures, improvements to detection system, tuning and analysis opportunities, and planning and implementation of future-state fraud detection and investigation operating model(s).
- Establish a routine quality control/testing framework to review and improve FRM investigations, processes, and procedures.
- Assist management with complex projects and fraud investigations (as needed).
- Report suspected fraud detected through identified through metrics/reporting and quality control reviews.
- Review FRM cases and Suspicious Activity Reports in compliance with applicable internal procedures and federal regulations.
- Review and analyze Charge-Off Requests. Collaborate with Fraud team members to develop new and existing metrics packages and other KPIs.
- Collaborate with Fraud team members to evolve existing fraud case management data capture and information collection.
- Educate FRM on various fraud related issues, procedural, and operational enhancements.
- Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC.
- Complete annual BSA training.
- Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the appropriate department.
- Participate in special projects or other job-related duties, as assigned.
- Achieve mastery of multiple banking and other computer applications.
- Recommend analytical and procedural efficiencies and improvements.
Required Skills:
- Knowledge of State and Federal laws pertaining to financial institution fraud.
- Knowledge of applicable Banking Regulations.
- Knowledge of Bank systems, teller and back-office operations.
- Strong analytical, organizational, and research skills.
- Enhanced computer and technology skills.
- Strong interpersonal and communication skills.
- Ability to work independently and as a productive team member.
- Positive, motivated, goal oriented, and capable of calmly addressing emergency and crisis situations.
- Ability to prioritize tasks and handle multiple tasks simultaneously.
- Knowledge of leading industry trends and the ability to identify probable future environments.
Required Experience:
- Bachelor's Degree from an accredited college or university.
- Minimum of 5 years of banking and financial crimes experience.
- Previous Metrics, Reporting, and Quality Control/Testing experience in the Banking industry preferred.
Required Certifications & Licenses:
- Professional Certification(s) in Banking, Fraud, Financial Crimes, and/or Money Laundering preferred.
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