Field Support Chat Representative - Lindon UT Job at Vivint Solar
Job Description
Who We Are:
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
The Role: As a Field Account Creation agent, your primary responsibility is to Field Service professionals and Direct-To-Home Installation Pros during the installation of the Vivint system. You will communicate via calls and texts as the pro has questions, experiences an error or needs assistance with updating information.
Training: 4 weeks of paid, mandatory training
Starting Pay: $15.50/hr
Shift: 1:30pm-10pm or 2:30pm-11pm with Thursdays and Sundays off
Essential Functions/Responsibilities:
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You will be answering up to two chats at a time from Vivint employees needing account maintenance assistance
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Troubleshooting an app that the Field Professionals utilize
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Help to promote a trusted partnership with the Field Operations team
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Conduct scripted pre-install survey and post-install surveys
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Answer questions about work order details for the Field
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Accurately document and update records in required systems (Mainly Salesforce)
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A Field Service Professional advocate: someone that can relate to them and provide effective solutions
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Help the Field understand their resources to reduce calls
Required Skills:
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Proficient communication skills (verbal and written)
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Friendly disposition – White glove customer service
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Excellent problem-solving skills to determine the best plan of action
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Must be able to multi-task while using different internal programs
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Ability to adapt to system/process changes quickly while retaining new information
Minimum Requirements:
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Must be able to commute to our Lindon office at least 2 days per week
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High School Graduate, GED, or equivalent
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Must be at least 18 years of age
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Ability to pass a background check
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Must be able to work Saturdays
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Ability to take incoming chats for a full shift
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Be able to type a minimum of 40 wpm
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Must be able to complete the 4 weeks of training with 100% attendance.
Equipment Requirements:
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Must be able to provide your own equipment. This entails:
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A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
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Computer must have at least 8 GB RAM.
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Computer must have a webcam.
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A USB wired headset equipped with a microphone.
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Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds
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Must have a wired internet connection
Work Environment Requirements:
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Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
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Be able to type a minimum of 35 wpm
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Have a quiet and private location from which to work
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Must be able to commute to our Lindon office at least 2 days per week
Why You’ll Love Working Here:
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FREE Daily on-site catered lunch/snack/drinks
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Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
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Part-time and Full-time options
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Sundays off
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Flexible scheduling – must be able to commit to your schedule for the first 90 days
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Mental health resources, including free, professional, and confidential counseling services available 24/7.
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Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
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Employee pricing on Vivint products
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Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
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Career development and leadership opportunities
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Discounts with various national companies and vendors
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Casual dress code
Company Benefits:
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10 Paid Holidays
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Paid/Unpaid time off
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Medical/dental/vision/life coverage
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401(k) Plan + Employer Match
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Paid Maternity, Paternity, & Adoption Leave
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Career Development and Leadership opportunities
Vivint Values:
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Honesty and Integrity Come First – Do the right thing
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Customer Obsession is Our Advantage – A relentless passion to serve the customer
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Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
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We Win Together – Individuals win games; teams win championships
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Exceptional is Expected – Talk is cheap; create value, not just motion
FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:
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https://www.youtube.com/watch?v=d2f4KguloeU
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https://www.vivint.com/company/about-us
Vivint is an equal opportunity employer, does not consider any protected traits ( e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".
Please Note :
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