Field Service Technician

• Looking for a place where you can have a direct path to grow, with a growing, stable organization?
• Giving the opportunity for continuously training & coaching?
• Where you can be part of a company that knows developing an amazing team makes all the difference, where each day brings a new challenge.

Look no further, apply now!

Requirements

• Associates Degree in Mechanical or Electronic Technology
• Technical School graduate (Electrical/Mechanical Background)
• High School Graduate
• Experience working with electro-mechanical equipment would be a plus.
• Ability to read basic electrical schematics would also be a plus.
• Not afraid to get ‘dirty’ at times.

The Company will train qualified individuals (including on-the-job training), which will take a variable amount of time depending upon the applicant’s work background, education, and ability to learn/understand the Company’s equipment and technologies.

Field Service Representatives must possess a strong work ethic, a high energy level, very good communicative skills, and willing to travel approximately 50% of the time nationwide, and perhaps occasional travel abroad. This is a salaried position with additional compensation when traveling on behalf of the Company and its customers.

Primary Responsibilities

• Assist customers (on site) starting-up equipment.
• Train customer operators (on site) in the use of Equipment.
• When necessary, repair/replace problematic or failed components on site.
• Warranty replacements must be approved since equipment warranty stipulations have time limitations, which usually requires Factory verification.
• Field Service Representatives share responsibility for off-hours customer phone assistance (24-hour assistance), typically over weekends/holidays (compensated accordingly).
• When not traveling, Field Service Representatives perform the following functions:
• Follow-up on your last Field Service Visit with the customer to ensure all is well.
• Test completed Weigh Feeders, Water Treatment, and certain other equipment prior to shipment.
• Provide telephone and other types of assistance to customers.
• Assist Electrical Production testing completed control panels.
• When necessary, write follow-up letters/memos to customers (such documentation must be reviewed by the Field Service Manager and perhaps, also by Sales prior to mailing).
• With the applicable in-house personnel, investigate unusual problems that may have been experienced in the field.
• Maintain all expense reports current.

Process Management - Achieve the requirements and primary accountabilities by:

• Being a team player and working cross-functionally.
• Managing resources and relationships - internally and externally.
• Consistently evaluating processes - recommending changes when appropriate.
• Communicating throughout organization.
• Initiating new, creative ideas.
• Having a willingness to be flexible - adapting to new paths.
• Able to manage multiple projects.
• Strong problem solving/troubleshooting practices.

Looking forward to getting to know you...

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call

Ability to commute/relocate:

• South Hackensack, NJ 07606: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Mechanical knowledge: 4 years (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: In person

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