JOB OVERVIEW To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REPORTS TO: Director of Golf

ESSENTIAL JOB OVERVIEW

1. Greet customers when they enter the Golf Shop, offer assistance in locating merchandise, and respond to questions regarding merchandise.

2. Display merchandise in a neat, eye-appealing manner.

3. Restock items as necessary, check expiration dates, and discard expired items.

4. Keep the storeroom neat and clean.

5. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges.

6. Verify customer identification as required.

7. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified.

8. Follow checklist for opening and closing Golf Shop.

9. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.

10. Count and verify merchandise orders upon receipt and document any shortages.

11. Place orders for store merchandise and approve invoices, including communicating with manager/supervisor as needed.

12. Responsible for implementing and maintaining excellent service to achieve guest satisfaction.

13. Incorporates safe work practices in job performance.

14. Regular and reliable attendance.

15. Performs other duties as required.

16. Book tee times for guests and members using tee sheet software.

17. Ensuring accurate tracking of golf rounds played on a daily basis.

18. Must have valid driver’s license with clean driving record.

19. Passing the MVR is mandatory (no accidents or tickets for the past three years).

20. Flexible hours

Note: Other duties as assigned by supervisor or management.

EDUCATION/ EXPERIENCE:

Demonstrated outstanding customer service. Must possess willingness to learn and perform new golf programs, excellent communication and organizational skills, attention to detail, drive and motivation. Flexibility with schedule with evenings and weekend work required. Previous experience in Golf Player Services is preferred, but not required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate is regularly required to stand, move, jump, stand and use hands and fingers to handle, or feel.
• The associate frequently is required to reach with hands and arms and talk or hear.
• The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The associate must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.