Role: EUC (End User Computing) Hands & Feet Support Engineer

Full Time

Location: Chicago, IL (100% onsite in 10 South Riverside Plaza, Chicago, IL 60606 – pls look for local candidate and do not share remote / hybrid)

Responsibilities:

• Provide technical support to colleagues, on-site and remote. Diagnose and troubleshoot technical issues, handle their software, hardware and network configuration, ensuring all issues are properly logged
• Manage and monitor all installed systems and infrastructure
• Install, configure, test, and maintain operating systems, application software, and system management tools
• Manage LAN & WAN connectivity services
• Proactively ensure the highest levels of systems and infrastructure availability (including maintenance weekend - one Saturday, once a month)
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase efficiency through automation
• Participate in the design of information, budget planning, and operational support systems
• Work with vendors and other IT personnel for problem resolution
• Asset management
• Document technical knowledge in the form of notes and manuals
• Prioritize and manage several projects and trouble tickets open issues at one time

BREAKDOWN:

• Connectivity & Network Management (10%)

o Local Area Network

o Internet connection

o WiFi

o VPN / Remote connectivity

• End user support (40%)

o End-user hardware (Laptop, Desktops, desk phone)

o Computer Software / Applications

o End-user training

• Systems Administration / Management (35%)

o Office 365 apps (Email, SharePoint, Teams, Skype, Azure AD)

o Phone System (Extension Management, Call Routing Scripts, Chat Scripts)

o Private Cloud (SAN, Cluster, Virtual Host)

o Server Hardware Infrastructure

o Asset Management and Inventory

o Backup management

o Other server applications

• System Setup & Project Implementation (15%)

Skills & Qualifications:

• 2+ years of experience in desktop support, field technician support, application support, or junior systems administration.
• Detail oriented; follow and/or establish policies and procedures,
• Passionate about technology and have a willingness to learn new systems and skills
• Good problem-solving skills, capable of using initiative and common-sense to tackle issues
• Excellent verbal and written communication skills, capable of working with a variety of internal customers
• Excellent organizational skills and ability to manage multiple projects and set priorities
• Keeps calm under pressure

Job Type: Full-time

Salary: $90,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chicago, IL 60605: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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