Responsibilities

In the Engagement Specialist role, you will boost our community presence and our Humana brand. Some of the duties and responsibilities may include:

• Providing marketing support to enhance brand awareness
• Provide event flyers, brochures, and promotional items to the team
• Work in compliance by following Federal, State and local regulations that apply with Medicare guidelines
• Establish and maintain positive relationships with the community
• Maintain an overall team spirit working closely with our local market
• This role may require working extended hours, weekends when needed at both indoor/outdoor locations

Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers.

Humana Perks:

Full time associates enjoy

• Base salary with an annual bonus plan
• Medical, Dental, Vision and a variety of other supplemental insurances
• Paid time off (PTO) & Paid Holidays
• 401(k) retirement savings plan
• Tuition reimbursement and/or scholarships for qualifying dependent children
• And much more!

Role Essentials

• At least one (1) year of experience in a customer service or similar role
• Capacity to maintain confidentiality and work independently in support of the department
• Available to travel to designated work area
• Work extended hours and weekends when needed at both indoor/outdoor locations
• Experience with Microsoft Office products such as Excel and Outlook
• Must reside within the local territory and a daily commutable distance to the Torrance market office
• This role is part of Humana's Driver safety program and requires an individual to have a clear and valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits. We will also run a Motor Vehicle Report for this position.
• Although this is a field position, there will be times when you will be working from home so you must have the ability to provide high-speed DSL or cable modem for a home office. Also, associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• Internet requirements include a minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload).
• Satellite and Wireless Internet service is NOT allowed for this role.
• Working conditions will require a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Role Desirables

• Prior experience in TEAMS, PowerPoint and effective use of Social Media platforms
• Experience engaging with the community through service, organizations, activities, and volunteerism
• Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance

Additional Information

• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
• Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a Modern Hire prescreen. In this prescreen, you will receive a set of questions over the phone and be given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process.

Scheduled Weekly Hours