EndUser Manager (EUC) Job at Purple Drive Technologies
Manage and run the tower End User Services tower (SCCM, Image management, Intunes, Microsoft O365) Desktop Engineering, Remote support team and field services team
Experience in End user computing for 12 to 15 years
Customer relationship management at Manager / VP level, able to articulate and put in right way.
Key Focus tasks to be followed.
· Customer Escalation POC
· BCP Planning Management
· Major Incident Management Participation
· Monthly Internal Call with Team (Onsite / Offshore)
· Monthly Exec Call Preparations
· New RFP / Proposals Management
· Client Mining
· Client Visit Management
· Knowledge Sharing Session
· Monthly Billing Management
· Contract & SOW Management
· New Initiatives
· Service improvement Plan
· Dispute Management
· Risk Management
· Automation Use Cases
· Manage internal team and motivation
· Zero Security Incidents / Quarterly iSecurity Sessions
· Learning Management – Internal / External Trainings / Elevate (Wings 1 / Wings 2) / 100% Mandatory Course Completion / T Factor / TCS Lean Certification / iEvolve – Moving into Champion League (minimum)
· Succession Planning
Job Type: Full-time
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Experience:
- Desktop support: 1 year (Preferred)
- Field service: 1 year (Preferred)
Work Location: Remote
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