End-User Support Specialist I Job at Americold Logistics, LLC
Boilerplate:
Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to delivery on their commitments.
What You'll Do:
Serves as the primary support liaison between C-Levels, end users and the Information Technology support teams by resolving semi-complex technical application and IT service problems. Essential Functions include, but are not limited install, troubleshoot and repair end user computing hardware such as personal computers, laptops, thin clients, printers, RF Terminals, smart mobile phones, Audio Visual equipment and other related peripheral hardware. This includes the support of the current Americold Software portfolio and liaison with subject matter experts where applicable.
Provide analytical, technical and administrative work in the design and installation of new and existing personal computer systems, Cellular telephones, printers, Audio Visual equipment and RF scanning systems in accordance with existing End User Computing (EUC) processes.- Responsible for analyzing and solving personal computer-related problems, Cellular phones, printer problems, end device RF scanning and other peripheral equipment. Includes contacting vendors and other teams for support when necessary.
- Create and maintain standard documentation to support all EUC related processes.
- Play an active role in championing and developing new EUC processes.
- Install, configure and test new and re-issued personal computers under the current EUC imaging standards.
- 5+ years of relative technical experience, or equivalent combination of education and experience
- Advanced knowledge of Windows (All current supported versions) based personal computer and application software - MS Office all versions
- Knowledge on Internet Browser applications, Cisco VPN, LogMeIn, Windows Servers OS, iOS, Citrix
• Knowledge on Collaboration tool such as WebEx/ Microsoft Teams • Ability to administer and maintain remote control Console tools to configure and govern end user devices. Examples of current consoles are SCCM for PCs, Print servers, Mobi for the mobile ruggedized RF devices, or Air watch and apple configurator for Cellular devices and Tablets and Vocollect console for voice devices.
What Could Set You Apart:
- Knowledge on Conference Room A/V equipment
- Working knowledge of RF scanning systems in an industrial environment (Intermec, Psion & LXE) preferred
- General knowledge of Ethernet, Wi-Fi networks
Our associates know the answer to the question
What’s in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
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