Driver License Examiner I Job at North Carolina Dept of Transportation
Salary Grade: NC02 Salary Range: $31,200 - $46,734.
THIS POSITION HAS BEEN APPROVED TO RECEIVE A $1,500 SIGN ON BONUS. Eligible applicants will receive a lump sum payment of $1,500 upon completion of onboarding. Before receiving this retention bonus, the hired applicant must agree to repay the bonus on a pro-rated basis should he/she not have a performance rating of at least Meets Expectations or separates employment with NCDOT within 12 months of the hire date.
We are currently looking for Driver License Examiners. You will be responsible for administering eligibility tests, evaluating persons applying for classified Driver License, Commercial Driver License, Learners permits and ID cards. Dealing with high volume of transactions, you will use your first-class customer service skills to confirm applicant's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observing/evaluating driving skills by riding with the customer in their personal vehicle on a road test in all types of weather. You will serve as a public advisor to identify any possible health concerns with drivers, advise customers of adjunct service programs available, and ensure applicant data and court ordered information is entered accurately into internal system for reporting.
You are the face of DMV and serve an important role to reduce wait times and improve customer service. Ensuring we meet our mission in providing for customers in other offices, flexibility to travel during the day and overnight on short notice may be required.
If you have a passion for customer service and open to flexible work schedule, then we encourage you to apply.
QUALIFIED APPLICANTS MUST SUBMIT AN APPLICATION THAT CLEARLY REFLECTS WORK EXPERIENCE THAT DEMONSTRATES THE FOLLOWING:
Experience explaining policy, procedure and/or laws to educate customers or the public.
Customer service experience (friendly, enthusiastic attitude who enjoy serving customers) with a diverse clientele.
Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems.
Experience in evaluation of information or documents to make determinations for actions.
Experience working as a collaborative team player using problem-solving skills to work out solutions for delivery.
Experience composing written communication using typing skills.
- A typing test may be administered when interviews are conducted.
Experience with collection and disbursement of cash is helpful.
Must attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 - 7 weeks***
High school or General Educational Development (GED) diploma and the demonstrated possession of knowledge, skills, and abilities gained through at least two years of clerical, administrative, or paraprofessional experience involving the resolution of varied public contact situations which include interviewing and/or explaining information in considerable detail; or an equivalent combination of education and experience.
Necessary Special Qualification:
Possession of a valid North Carolina Driver License. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle related offense and no more than 5 active points. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.
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