Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.

HOPCo is the managing partner of Arizona-based entities, CORE Institute, Northern Arizona Orthopaedics, CORE Institute Specialty Hospital, Michigan-based CORE Institute, and Florida-based Southeast Orthopedic Specialists.

As HOPCo continues to grow, we are looking for a Document Management Specialist in our Corporate Headquarters. Please see below for the functions and requirements for this position.

ESSENTIAL FUNCTIONS:

• Monitors inbound centralized fax lines and imports documents into the appropriate patient chart or distributes to the appropriate department or provider delegate.
• Answers phone calls on the Medical Records line to provide status and tracking information to patients and other entities regarding their requests for records.
• Audits patient information to correct discrepancies and merges all duplicate charts.
• Tracks documents through completion process and quickly troubleshoots to locate documents received by fax.
• Enters PCP information into the Referring Providers database in CPS.
• Provides support for the Patient Portal system to both staff and patients.
• Responds to patient inquiries as needed to resolve problems to maintain quality customer service standards.
• Maintains effective communication with providers, staff, and the public.
• Audits the automated PCP correspondence system for correct functioning and ensures notes are received by referring providers.
• Maintains productivity and accuracy metrics per department expectations and AEIOU Behavioral Standards.
• Follows and maintains all HOPCo polices and procedures, including those specific to Document Management.
  
  • The job holder must demonstrate current competencies for job position.

EDUCATION:

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE:

• Minimum of one year of previous medical records experience or RHIT certification.

KNOWLEDGE:

• Advanced knowledge of HIPAA regulations.
• Knowledge of computer applications including windows-based applications.
• Knowledge of telephone and fax systems.
• Knowledge of grammar, spelling and punctuation.

SKILLS:

• Skill in using computer programs and applications. Demonstrates familiarity with Microsoft Office products such as Outlook, Excel, and Word.
• Skill in problem-solving.
• Skill in handling large volumes of data.
• Skill in communicating via telephone and writing.
• Skill in prioritizing work duties.

ABILITIES:

• Ability to follow oral and written instructions.
• Ability to establish professional working relationships with providers, staff and the public.
• Ability to scan materials into the correct patient chart.

ENVIRONMENTAL/WORKING CONDITIONS:

• Normal office environment. Some travel within community.

PHYSICAL/MENTAL DEMANDS:

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a computer and telephone.

ORGANIZATIONAL REQUIREMENTS:

• HOPCo Mission, Vision, and Values must be read and signed.

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