Since 1961, Griffin Brothers Human Capital remains a family owned and operated organization that is strongly committed to providing the best services possible to its customers as well as supporting the causes of local communities and residents alike. We are a connected family of Heating/Cooling, Plumbing, and Electric companies that have a deep desire to consistently provide an extraordinary experience to everyone we encounter every day! Our vision is to be a household name not just in North Carolina, but all surrounding areas across the Southeast portion of the United States! We are honored to serve all the dedicated hard-working Ladies and Gentlemen in our organization by providing a culture of growth, intentional relationships, and empowerment. If this sounds like an organization that YOU would love to be a part of, keep reading!

Why We Want You!

Griffin Brothers Human Capital is currently seeking an EXPERIENCED, ENTHUSIASTIC DISPATCHER to join our team. We are seeking a HIGHLY MOTIVATED individual, who will continue to help us EXPAND the Griffin Brothers Human Capital reputation throughout North Carolina. We attribute our team's success to intentionally recruiting applicants that are the best of the best! We do this because our community and work family also deserve to work with the best of the best! We have discovered that applicants who are coachable, positive, caring and possess great attitudes with a team building mindset thrive in this environment! If this sounds like YOU then YOU may be exactly what we are looking for!

What’s in it for me?

• Stability: Fast growing family-oriented business
• Benefits: Insurance, 401K, paid time off, etc.
• Engaged: Positive team-focused work environment with great employee engagement
• Growth: Our business model supports and encourages disciplined rock stars to reach their full potential through intentional development programs
• Fun & Focused: “Work isn’t work if you love what you do!” We want you to work in your strengths, have fun, and be successful in your role all at the same time!
• Community Focus: We are dedicated to supporting our community as well as the greater good by contributing to local and global causes
• Hybrid Work Option

What will I be doing?

• Debrief all techs after each job
• Arrange follow up appointments with customers
• Match the best calls to align with the techs best suited based on skills and job complexity
• Work with customer service team for call booking direction
• Assist with other projects such as pulling reports or confirming data accuracy

Do I have what it takes?

• Interpersonal and customer service skills
• Home service provider experience
• Preferred minimum of 1 - 2 yrs. of experience or Customer Service Representative experience with 2 yrs. of dispatch experience
• Ability to answer a high volume of calls and emails daily
• Analytical and problem-solving skills
• Attentive, friendly, and patient
• Effective time-management skills
• Positive and driven team player
• Proven track record of excellent attendance

Last, but not least, you will be appreciated by our team, the customers, and will have a direct impact on the success of the entire organization. If you enjoy answering calls, making customers happy and being a team player then we encourage you to join the best Dispatch team around and apply to this AMAZING opportunity today!

We look forward to speaking with you!

Griffin Brothers Human Capital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.