Digital Integration Project Coordinator Job at Airgas
R10008706 Digital Integration Project Coordinator (Open)
- Conshohocken, PA - Hybrid Work Environment - Remote/In-Office
How will you CONTRIBUTE and GROW?
Primary responsibility of the Digital Integration Project Coordinator includes serving as a subject matter expert and single point of contact for customers who request a solution with an eProcurement platform, also known as a Business Network. The project solution oftentimes includes efforts, referred to as digital integration, to provide automation for a customers order-to-cash process. The Digital Integration Project Coordinator handles intricacies of the entire project often comprising project setup, testing, issue identification and resolution of technical issues, project implementation support and training efforts. This role is a trusted expert of Airgas' SupplySync offering - our branded program encompassing our punchout site and digital integration with customers through eProcurement platforms, spend management solutions, or business networks like Coupa, Jaggaer, and SAP Ariba/SAP Business Network, among many others. S/He works in conjunction with project managers, IT resources, internal and external stakeholders, and will be involved in multiple projects, simultaneously. In addition, the eBusiness, Support Associate provides technical support directly to both internal associates as well as external customers throughout the duration of the customer relationship. A strong knowledge of SAP, Hybris and third party eProcurement platforms/Business Networks such as SAP Business Network (formerly SAP Ariba), Coupa Business Network, Oracle Business Network, GEP, JAGGAER, and others, is highly desirable. This position reports directly to the Digital Integration Project Supervisor.
In particular, you will be responsible for:
Project Management:
Location:
Levittown, PA - Management
How will you CONTRIBUTE and GROW?
Digital Project Integration Coordinator
- Conshohocken, PA - Hybrid Work Environment - Remote/In-Office
- Business casual dress code
How will you CONTRIBUTE and GROW?
Primary responsibility of the Digital Integration Project Coordinator includes serving as a subject matter expert and single point of contact for customers who request a solution with an eProcurement platform, also known as a Business Network. The project solution oftentimes includes efforts, referred to as digital integration, to provide automation for a customers order-to-cash process. The Digital Integration Project Coordinator handles intricacies of the entire project often comprising project setup, testing, issue identification and resolution of technical issues, project implementation support and training efforts. This role is a trusted expert of Airgas' SupplySync offering - our branded program encompassing our punchout site and digital integration with customers through eProcurement platforms, spend management solutions, or business networks like Coupa, Jaggaer, and SAP Ariba/SAP Business Network, among many others. S/He works in conjunction with project managers, IT resources, internal and external stakeholders, and will be involved in multiple projects, simultaneously. In addition, the eBusiness, Support Associate provides technical support directly to both internal associates as well as external customers throughout the duration of the customer relationship. A strong knowledge of SAP, Hybris and third party eProcurement platforms/Business Networks such as SAP Business Network (formerly SAP Ariba), Coupa Business Network, Oracle Business Network, GEP, JAGGAER, and others, is highly desirable. This position reports directly to the Digital Integration Project Supervisor.
In particular, you will be responsible for:
Project Management:
- Responsible for set up, maintain, test and authenticate digitally integrated customers/users for access, login credentials, account mapping, URL connections to Airgas, portal assistance to facilitate digital online ordering
- Gather and make necessary adjustments to account mapping, punchout programming, UOM and UNSPSC cross reference and other backend programming requests with Webmethods and AMS team
- Lead the testing efforts on assigned customer projects, communicating with internal teams on testing progress (PMs, Webmethods, AMS, EDI, Account Managers, Commercial Sales Leaders), updates can also include external customer's contacts
- Perform account set up process into production and communicate with external/internal teams involved in the digital integration project regarding ability to begin ordering within the production environment. Sends Go-Live Communication email upon completion
- Utilizes software and web administration tools related to reported internal/external customer issues, including, but not limited to, SAP, Hybris cockpit tools, Chat Admin tools and submission of iSupport tickets (IT helpdesk application).
- Professionally communicates to questions ranging from routine to complex technical customer inquiries (phone, email, or Chat) regarding functionality of digital integration solution to appropriate Airgas Associate, or customer
- Provide systematic approach to troubleshooting technical issues with customers and/or replicating issues, document details, escalate information to technical team(s) and help coordinate resolution
- As requested by technical teams, test, analyze and/or validate digital integration technical issues through multiple hardware and software tools; report validated findings
- As needed, with direction from eBusiness Solutions Supervisor, perform after-hours testing during the weekend Monthly Release schedule and/or before or after appropriated business hours, to validate eBusiness solutions defect resolution or new enhancements, specific to Airgas SupplySync. Report findings to technical team(s) to ensure success within the production environment.
- Act as subject matter expert for both internal and external customers regarding Airgas' eProcurement shopping options which include cXML, OCI, Level I, Level II punchout, static, or resellers catalog functionality and technical support escalation
- Host virtual demonstrations and training sessions for external customers and internal associates to promote use of Airgas SupplySync solution provided.
- Maintain reports related to prioritized workload and completion of daily, weekly, monthly responsibilities.
- Represent Airgas in a professional, congenial manner in all aspects of communication.
- Perform all other position related duties as assigned or requested.
At least five (5) years of Customer Service experience required technical proficiency in SAP, web tools such as iSupport, Hybris Management Console and Hybris cockpits, internet browsers and willingness to learn operations of internally developed database (eComm Admin)
Knowledge, Skills & Abilities:
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products.
Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally.
Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability
Knowledge, Skills & Abilities:
- Commit to work safely and grow safety awareness among peers
- Interpersonal skills with ability to deal with difficult situations in a diplomatic and professional manner
- Exemplary communication skills with emphasis on exuding professionalism in all situations
- Adept in oral and written communication; excellent listener and possesses the ability to clarify information as needed.
- Strong computer skills: Google Kite platform is a plus and MS Word & Excel, previous eCommerce support Microsoft Office software Applications, such as, SharePoint, Word and Excel ( Access and Power BI a plus)
- Understanding of eBusiness/eCommerce, eProcurement practices.
- Comfortable working independently, within a team environment and across the organization knowing who to engage to achieve results.
- Ability to work under pressure to meet deadlines, both independently and as a team member.
- Basic understanding of programming languages
- Previous technical support experience
- Must be capable of sound problem solving
- Pre-employment drug screen, physical and background applies.
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products.
Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for Industry and Health. Air Liquide is present in 78 countries with approximately 64,500 associates globally.
Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability
________________________
Are you a MATCH?
N/A
_________________________
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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