Pomeroy is looking for a Desktop Support Technician in Mahwah, NJ. Must work onsite. Must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

· Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates.

· Respond to alert notification or escalation of an issue from members of the team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status.

· Support the Mac operating system and various Apple tools and applications.

· Provide operating system updates for Macintosh desktops/laptops.

· Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration.

· Support MAC in Windows XP environment (virtual); also, Mac OS, including the Mac OS X Server and Server Essentials.

· Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system.

· Add virtual desktop client to Office 2007 / Office 2010.

· Load and reload, configure, and update anti-virus and virus scan software on desktop/laptop as required.

· Assist with identification and remediation of Windows and Macintosh desktop/ laptop already infected with computer virus.

· Load, configure, and update Virtual Private Network (VPN) on desktop/laptop as required.

· Assist with creation of a knowledge base of problem remediation.

· Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus.

· Assist in the creation of IT customer support notices and alerts, both verbal and written, on an as needed basis.

Job Types: Full-time, Contract

Pay: $19.71 - $23.74 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mahwah, NJ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 3 years (Required)
• iOS: 3 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: One location

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