Position:- Desktop Support Specialist-1st, 2nd and 3rdShift

Engagement Length in Months:- 12 months

Located:- 2485 E. Buckeye Road: Phoenix, AZ 85034

Job Type:- Onsite

Department:- The City of Phoenix Aviation Department

Department:

The City of Phoenix Aviation Department

The Desktop Field Technician provides technical hardware and software support of a complex nature across multiple business systems across PHX Sky Harbor.

Currently there is one 1st, 2nd and 3rd shift vacancy. This position is responsible for end device support of the Aviation Department’s core business systems and includes but is not limited to: Common Use Passenger Processing (CUPPS), Common Use Self Service (CUSS), Paging and Information Displays.

Responsibilities will include:

• Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution.
• Provide after-hours support to Technology team for change management, projects and system outage resolution.
• Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime.
• Preventive and Corrective Maintenance.
• Install software updates, create, and deploy images on end user workstations.
• Work with vendors and contractors for issues requiring 2nd level support.
• Maintaining inventory control and conducting audits.
• Provide first level training when needed.
• Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults.

Job Requirements

• A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software.
• 15 credit hours in computer science or a related field.
• An equivalent combination of related experience and education may be considered.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24x7 operations.
• The successful candidate must pass a Federal background check.
• Only the highest qualified will candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and Airline staff.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver’s license with a clean record.
• Accurate color perception is required to safely work with electrical wiring.

Preferred Qualifications – The job requirements listed above, plus:

• A bachelor’s degree in computer science, or a relevant field.
• A minimum of two years of experience of after-hours support.
• A minimum of two years of experience supporting more than 200 users and computers in a networked environment.
• Proficient in Remedy Force helpdesk ticketing system
• Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.

Job Types: Full-time, Contract

Salary: $45,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Phoenix, AZ 85034: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Speak with the employer
+91 9522222376

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.