Liberty Healthcare Corporation of North Carolina is now hiring for a part-time Customer Support Specialist position.

Liberty’s Customer Support Specialists work in a professional virtual call center environment and assist callers with a wide range of issues related to multiple state Medicaid programs including program assessments, approvals, denials, and general program information.

Your responsibilities in this position will include:

• Providing outstanding customer support and service by phone

• Managing a high volume of inbound and outbound phone calls

• Identifying customer needs and resolving a wide range of issues

• Researching policies and providing correct information to customers

• Keeping accurate records of all conversations in software system

• Adhering to HIPAA requirements for caller privacy

• Participating in training activities to improve your knowledge and skills

As a Customer Support Specialist you can expect to be paid $18.00 per hour.

You will regularly work between 25-29 hours per week, Mondays through Fridays, with work hours roughly between 9:00 am and 3:00 pm.

This is a "remote first" position which will primarily allow you to work remotely from your home office with the occasional need to be physically present in-person for meetings in Liberty’s office in Raleigh, NC.

You are a good fit for this position if you possess the following:

• High school diploma

• At least one year of experience working in a call center or customer service environment

• Strong phone and verbal communication skills

• Strong active listening and problem solving skills

• Proven customer service experience

• Ability to work in fast paced environment

• Ability to organize and manage multiple priorities

• Strong computer skills

• Residency in the greater Raleigh area

Please note – applicants must not have any personal or family-related affiliation with any provider of home health or home care services, or other affiliation that would cause or appear to cause any conflict of interest related to the services provided under this agreement.

Liberty Healthcare is an Equal Opportunity Employer. Diversity, equality and inclusion are among our deepest-held values. We work to create an environment that attracts real talent and we seek to motivate, inspire and recognize high performance among all employees. regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, ancestry, national origin, age, marital or veteran status, or disability. All qualified applicants are encouraged to apply and will receive consideration for employment.

Liberty Healthcare Corporation is doing business in North Carolina as Liberty Healthcare Corporation of North Carolina. Liberty Healthcare Corporation is an Equal Opportunity Employer.

Click here to learn more about Liberty’s services in North Carolina

Click “Apply” and submit your resume for immediate consideration.