Are you interested in working in one of the Top 100 Hospitals in the nation? Looking to make an impact in the community?

ChristianaCare's General Surgery and Urology practices are looking for a Full-Time Customer Service Specialist to join our Surgical Services team in Newark.

How YOU Make an Impact

The Customer Service Specialist will support our General Surgery and Urology practices by answering all incoming calls in a timely manner, process and route them according to nature of call.

Schedule

Mondays - Fridays: 8:30am -4:30pm, day shift. No weekends, No On-calls.

What We Offer

• Comprehensive Benefits Package

• Generous PTO Package

• Employee Wellness Programs

• Student Loan Forgiveness

• Paid Parental Leave

• Work & Life Balance

• 403b match and more...

Duties and Responsibilities:

• Responds accurately to a high volume of calls demonstrating exceptional customer service skills

• Receives and responds to all incoming calls

• Schedule appointments according to guidelines

• Process phone notes

• Documentation of call is detailed and accurate

• Utilization of computer i.e.: scheduling module and EMR

• Enter patient demographics

• Ability to multi-task with typing and talking simultaneously

• Routing calls appropriately.

Education and Experience Requirements:

• High School graduate

• Prior call center, customer service and medical office related experience preferred.

• Computer and key boarding skill required

• An equivalent combination of education and experience may be substituted

At ChristianaCare, we are guided by our values of Love and Excellence and are passionate about delivering health, not just health care.

Feel free to apply and come join us at ChristianaCare!

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EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.