Customer Service Representative (JK443799939) Job at Qualified Staffing

Qualified Staffing Fishersville, VA

Want to get your foot in the door with a local Healthcare facility?

Our client in Fishersville, VA is looking for Patient Access Specialists to join their team. Schedules vary & pay will be $15/hour.

Job Summary:

Registering patients into the health information system by interviewing to gather and process complete demographic, insurance, accurate identification of patients, identifying source of payment, verifying insurance eligibility and benefits, collecting upfront payment and interacting with patients and family, insurers, members of hospital departments, providers, and other team members.

Education Requirements:

  • High School Diploma

Previous Work Experience Requirements:

  • 1 year previous experience in customer service
  • 1 year previous experience in general clerical office or administrative duties experience or applicable classwork may be substituted

Preferred Experience and skills:

  • Minimum of 1 year experience in hospital, healthcare practice or health insurance company
  • Medical Terminology: Work experience or classwork

Competencies:

  • Patient and customer centered, positive attitude
  • Ability to work with minimal supervision
  • Ability to prioritize and multi-task
  • Adaptable to change
  • Teamwork and goal oriented

Essential Functions:

  • Ensures all appropriate documentation is complete and included on the patient record in accordance with Federal and State regulatory guidelines and The Joint Commission requirements.
  • Verifies insurance and coordinates with authorization financial counseling team to ensure appropriate insurance authorization and / financial clearance is obtained prior to scheduled appointment.
  • Communicates the financial liability to patients and collects the patient's portion of financial responsibility. Refers Financial Advocate as needed.
  • Obtains patient / legal representative signature on consent and other registration related forms.
  • Completes all registration quality audit worklists in a timely manner.
  • Reviews physician orders for services to ensure required six elements are present for compliance, coding and billing purposes.
  • Enters orders for lab and / or radiology services into the order entry system in accordance with physician order.
  • Checks for Medicare medical necessity and obtains patients signature on ABN (Advance Beneficiary Notice) when necessary.
  • Scans or imports all necessary documents into the patient record.
  • Performs other duties as assigned by supervisor/manager.
  • Must be fully vaccinated.

Why work for Qualified Staffing?

  • We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay, and 401K! In fact, these are the same benefits that we offer our corporate employees!
  • Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!
  • We respond to every job applicant within 24 - 48 hours.

INDHar




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