Customer Service Representative Job at Golden Customer Care
We are the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.
We're Looking For A: Customer Care Representative
Location: REMOTE (select states) or onsite at our headquarters in Salt Lake City, UT
The Golden Difference. How are we different from other companies?
- Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents
- Employee Stock Ownership Plan
- 401k retirement contribution
- 10 days of paid vacation, 6 days of paid sick time
What You'll Be Doing:
- Handle various accounts simultaneously
- Research and reconcile problems concerning charges and payments
- Correct/update customer information as appropriate
- Document accounts with actions taken/customer requests
- Work with customers to increase membership retention, sales, and overall brand loyalty
- Place orders for customers as requested
- Track shipments
- Meet standard call center performance metrics
- Perform other Duties as assigned
Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don't tick ALL of these boxes.):
- Maintain strictest confidentiality and discretion regarding customer information
- Demonstrate critical thinking and problem-solving skills
- Adapt to a fast-paced environment
- Initiative to work independently
- Flexibility to work additional hours as may be required
- Strong organizational and leadership skills
- Strong attention to detail
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