This is a remote position.
We are seeking a highly motivated and detail-oriented Customer Service Representative who is willing to make the role their own! We look forward to meeting you!
Overview:
The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring a smooth and efficient process.. We pride ourselves on our continued success and are always looking for individuals with the right personality and motivation to grow within our company as we continually strive for excellence as one of the top law firms in our field.
Main Duties:
- Respond to customer inquiries via phone, email, and in-person.
- Manage and maintain customer relationships, providing information on services, and pricing.
- We offer full training for all duties to ensure excellence at all levels.
- Resolving customer's concern, promote firm and client loyalty.
- Create and maintain customer accounts, including order history and billing information.
- Ensure that incoming telephone calls are answered in a timely and professional manner.
- Input a customer's modification into a database while ensuring accuracy.
- Ensuring primary metrics are met through effortless customer experience.
- Maintaining first call resolutions.
- Handle customer complaints and resolve any issues in a professional and efficient manner.
Skills required:
- Professional attitude.
- Ability and willingness to exercise good judgment
- Able to follow and action instructions.
- Ability to aid other team members in a friendly, personable manner.
- Able to work as part of a team and as an individual.
- Able to use of own intuition but not scared of asking for assistance.
- Willing to learn and continually build upon own level of experience.
- Ability to analyze problems and resolve issues quickly.
Benefits
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Please Note :
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