Customer Service Representative Job at Cosette Pharmaceuticals Inc.
Cosette Pharmaceuticals is a US based, diversified pharmaceutical company with a proven topicals and dermatology portfolio and a growing branded pharmaceuticals business. We are fully integrated, with a deep focus on internal R&D, high quality manufacturing standards and commercial sales excellence. We continue to diversify and expand through strategic partnerships, acquisitions and internal R&D.
Our highly experienced leadership team are busy writing the next, most ambitious chapter of our story. Building on a 100+ year heritage, their shared vision of innovation will leverage the expertise of more than 350+ team members, and infrastructure to create remarkable new opportunities for the patients and physicians we serve every day.
Cosette is headquartered in Bridgewater, NJ with 2 additional locations in the U.S. The South Plainfield, NJ office consists of an R&D Laboratory and other functional areas. The Lincolnton, NC site is a fully functioning, state of the art, manufacturing facility.
Innovating every day.™
Are you passionate about making a positive difference in helping customers and patients? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? The Customer Service Representative is responsible for engaging with customers and patients on behalf of Cosette Pharmaceuticals. This is an important role as the CSR is the first-line representative of Cosette Pharmaceuticals who interacts with customers and patients.
Responsible for day-to-day Customer Service activities, including ensuring all customer needs, questions and requirements are being met in a complete, accurate and timely manner, and supporting the outside sales team to help ensure departmental success.
Responsibilities include, but are not limited to, the following:
- Responsible for the complete order entry process:
- Entry of customer purchase orders and reviews for accuracy of pricing/delivery dates/item/customer location
- Review of EDI’s to ensure accuracy
- Review and address all order discrepancy prior to release
- Release and transmit orders to warehouse for processing
- Issuance of return material authorizations
- Collaborate with 3PL to ensure on time delivery of customers’ orders
- Assist customers with inquiries and provide relevant information pertaining to product availability, shipping dates, tracking information and verifying orders
- Resolve all issues related to purchase orders; track and expedite orders as required
- Assist in coordinating activities associated with a new product award (discounts, committed delivery dates, etc.)
- Communicate backorders statuses and reports as required to customers, or in response to specific inquiries from a customer or a sales representative
- Manage and maintain all departmental files and records, including customer account set up information for all direct accounts
- Knowledge of key customer accounts’ operations and their required portals
- Maintain and load customer pricing in accordance with departmental procedures
- Direct customer complaints and reported adverse events in accordance with departmental procedures
- Support the outside sales teams by fulfilling requested actions
- Function as a liaison between internal departments and external customers, centralizing all contact and information flow
- Back-up other positions within the department and assist in special projects as assigned
Aspects of Performance:
- Excellent verbal and written communication skills and a professional phone manner
- Strong attention to details
- Ability to prioritize conflicting demands
- Executes assigned tasks within established schedules
- Team oriented, highly motivated, ability to work independently
- Ability to be flexible as needed
- Sound analytical problem-solving and documentation skills
- Respond to all requests in a timely & professional manner
- Maintain composure and a positive attitude during difficult times
- Adherence to Company policies, procedures, rules and regulations
- Maintain confidentiality
Qualifications:
- BA/BS degree
- Requirement of 1-2 years in a Customer Service or Sales & Marketing environment; pharmaceutical experience preferred
- Proficient in MS Office Suite
- Familiar with a variety of sales and marketing concepts, practices and procedures
- Must be capable of problem solving, prioritizing with little direct supervision and adapting in a fast-paced environment
Education:
May accept additional related work experience in lieu of BA/BS degreePlease Note :
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