Customer Service Representative Job at Alliant Energy
Talent Gateway Posting Details
The position is classified as part-time (50% or greater, averaging 32 hours/week) and will generally work within the hours of 7:00am-3:30pm Monday-Friday.
Position Type
Regular
Schedule Type
Part-Time
Posting Details
Bring
YOUR energy to Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build strong communities. We are passionate about powering beyond the market challenges of today, while powering what’s next in energy. If you’d like to work at a place where you matter and where you can use your talents and passions to advance your career, join the Alliant Energy team!
What sets us apart?
In this challenging role you will be responsible for customer contact in the field operations offices. Resolve questions and problems and escalate complex issues for resolution.
The position is classified as part-time (50% or greater, averaging 32 hours/week) and will generally work within the hours of 7:00am-3:30pm Monday-Friday.
At Alliant Energy, our purpose is to serve customers and build strong communities. We are passionate about powering beyond the market challenges of today, while powering what’s next in energy. If you’d like to work at a place where you matter and where you can use your talents and passions to advance your career, join the Alliant Energy team!
What sets us apart?
- Competitive pay and an excellent benefits package.
- A dedication to career growth and development.
- A culture that elevates our core values of live safety, do the right thing, care for others, make things better, act for tomorrow, and think beyond – be bold.
- The chance to create a positive impact on our local communities.
In this challenging role you will be responsible for customer contact in the field operations offices. Resolve questions and problems and escalate complex issues for resolution.
The position is classified as part-time (50% or greater, averaging 32 hours/week) and will generally work within the hours of 7:00am-3:30pm Monday-Friday.
Job Responsibilities
- Acts as the first line of contact for responding to any type of customer inquiry; answering calls, navigating online account management systems and maintaining and updating customer records. Initiates field activities, schedules work as assigned.
- Respond to customer inquiries and complaints related to field activities or construction initiatives. Responsible for having a general understanding of utility field compliance activities and gas and electric service rules.
- Provides routine clerical tasks such as typing, filing, opening mail, answering telephone, payroll entry, maintaining and ordering supplies and other clerical duties as assigned.
- Performs all work according to established procedures, operating practices and safety rules.
- Performs other duties which are similar, related or incidental to this position.
- Mentor and/or train less experienced employees as needed.
Performs work under the general supervision of the Customer Operations Management staff.
Job Qualifications
- Associate's degree - preferred
- 1 to 2 years technical and/or professional experience in a related customer service capacity
- Must possess a valid driver's license
- Demonstrated effective interpersonal, verbal and written communication skills.
- Demonstrated ability to use Microsoft Office Suite programs and other web-based applications as assigned.
- Ability to effectively multitask and prioritize workload demands.
- Ability to successfully pass web-based pre-employment screening assessments.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy is committed to and proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disclaimer: The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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