Onsite Customer Service Assistant position open at the showroom! Join the ‘BEST’ at Best Plumbing! Check us out here: https://showroom.bestplumbing.com/ . Family-owned company in business since 1968. Best offers a full range of benefits for employees, including:

· Medical, Dental, Vision and Life insurance at no charge to full time employees the first of the month following 60 days of employment. Coverage available for dependents at your cost.

· Employee Assistance Program (EAP) for mental healthcare

· 8 paid holidays after 90 days

· PTO accrual up to 80 hours in the first year to use for vacation, sick, & safe leave

· Schedule of Monday – Friday, starting at 8:00 a.m.

Requirements

· High School diploma or GED

· Two or more years of experience in a customer service or support role

· Superior customer service skills, remaining calm and professional with customers and vendors

· Working knowledge of Microsoft Office Suite including Word, Excel, & Outlook, basic retail Math skills as well as Internet browsing

· Resourceful and organized

Summary of duties

The Customer Service Representative provides administrative support to sales and showroom staff. Meet and greet the customers in the Best Plumbing Showroom, ensuring showroom is clean and professional.

· Communicate with manufacturers for status on orders, lead time and availability of products.

· Monitor and organize submitted purchase orders and confirmations

· Take incoming calls, schedule appointments, and confirm future appointments

· Field questions and direct to appropriate person

· Assist with quotes and orders for sales staff

· Assist customers with issues including product or order trouble shooting, warranties, product care, use of website, etc.

· Maintain showroom cleanliness, organization and supports scheduling of maintenance

· Create and administer delivery lists

· Oversee SPIFF program

· Year-end inventory

· Open and close showroom

Best Plumbing is committed to providing a work environment that is free of unlawful discrimination and unlawful harassment. Equal Employment opportunities are provided to all qualified person in all jobs without regard to race (including traits historically associated or perceived to be associated with race, such as hair texture and protective hairstyles (e.g., afros, braids, locks and twists), color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, physical, mental or sensory disability, genetic information or characteristics, protected veteran status, or other protected classifications in accordance with federal, state and local laws.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
The health & safety of Best employees & customers is paramount. Best maintains a clean work environment.

Ability to commute/relocate:

• Seattle, WA 98103: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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