Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.

Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Position Overview

Administer the course materials department operations for a store, including supervising employee activities and providing hands-on technical and functional guidance to aid in accomplishing financial and marketing objectives. Collects, edits, and oversees textbook orders to ensure accurate and timely availability of textbooks. Interfaces regularly with faculty, students, and publishers handling issues related to adoptions, selection, and buyback. Demonstrates strong knowledge of Follett systems and strategies (Included Program, Academic Tools, System Integrations, etc.), the industry, and the competitive landscape in order to execute initiatives, drive profitable sales, and control expenses. Effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Partners with various support partners including Store Operations, RCMS, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Responsibilities

• Supervises the employees of the course materials department, including assigning and evaluating their work. As well as, interviewing, hiring, and training new employees.
• Ensures staffing levels support business needs. Develops staff and works to identify key talent to support the talent pipeline. Supervision may also include oversight across remote locations. Models and manages effective supervision.
• In partnership with the store manager, plans course materials department work calendar, and enforces policies related to specific tasks and activities.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Assists customers and provides guidance to department associates around course materials buying decisions (new, used, rental and digital).
• In partnership with the store manager, oversees the special order functions.
• Resolves customer (faculty, staff, and students) concerns regarding service or product.
• In partnership with Store Manager, presents, interacts, and influences faculty, department chair(s), Dean, and/or administration on course materials issues, ensuring resolution for escalated issues including input for strategy and goal development for the department and/or store. Comes up with solutions for business improvements and analysis sell-throughs.
• Collaborates with Store Manager and RCMS, as appropriate, to analyze buyback trends, enrollment figures, adoption forms, and other information to determine order quantities, manage the disposition of text, and ensure effective inventory management.
• Collects, oversees input, makes recommendations for Store Manager approval, responds to inquiries regarding textbook data for orders, inventory, and market share, and makes recommendations to drive competitive position.
• In partnership with the store manager, creates a strategy to coordinate and conduct the buyback and text rental check-in processes. Monitors quantities and book conditions to ensure saleable criteria.
• Sources course materials from students, wholesalers, distributors, and publishers. Reaches out to publishers, faculty, and Follett partners to ensure customers are provided with a full range of course material options. Responds to inquiries regarding orders and inventory levels.
• May stock textbooks on shelves, pull books for return, and verify shipments against packing lists. May prepare books for shipping to customers or publishers. Oversees invoicing, packing and shipping, and ensuring accuracy and timeliness.
• Manages the store in the absence of the Store Manager and supervises other departments from time to time.
• Will open and close the store.
• May participate in both on-campus and off-campus events.
• Collects course materials information from school faculty and administration. In partnership with Store Manager, calculates the quantities of course materials needed for the school term.
• Edits adoptions from faculty to ensure accuracy and follow up as necessary on missing/late adoptions. Enters course materials information into a computer to analyze inventory and purchasing purposes.
• Coordinates sales promotion activities, develops and implements advertising strategies, and prepares textbooks and non-related products for merchandise display.
• Performs other related duties as assigned

Requirements

• 3-5 years of relevant experience.
• Bachelor's Degree preferred, minimum an Associates Degree and/or equivalent work experience.
• 3-5 years of previous textbook experience handling progressively more complex functions desired; including 1-3 years of retail supervisory experience.
• Computer literacy.
• Strong communication skills (verbal and written).

Pay Rate - $18.00 - $21.00 per hour depending on experience

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Nashville, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Preferred)
• Customer relationship management: 3 years (Preferred)
• Microsoft Excel: 3 years (Preferred)
• Retail: 3 years (Preferred)
• Course Materials: 1 year (Preferred)

Work Location: In person

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