Contracts/Repair Coordinator
Experience with Exostar, Transcepta, HASP, CAV, PIEE, PCARRS, and/or other customer/government portals preferred but will train.

Orbit Instrument Inc. in Hauppauge, Long Island, NY has, for over sixty years, designed and manufactured customized electronic subsystems and major components for military aircraft, shipboard, handheld, and ground-based programs, as well as designing hardware to support rugged non-military applications. Advanced in-house technologies, proven design expertise and diligent analysis of the relationships between human and machine enable Orbit Instrument to deliver products that increase user productivity, reliability, and overall performance in mission-critical applications.

Our goal is to ensure Total Customer Satisfaction by providing our customers with the best available equipment and service so they will recognize Orbit as the source for their Human Machine Interface needs.

By delivering leading-edge mission-critical hardware with extreme environmental and operational survivability, components in the Orbit Electronics Group have become trusted suppliers of choice for military, government and industrial programs that impose stringent standards for quality and high reliability, where downtime is not an option. The quality and accuracy of the Military solutions that Orbit International provides for the Army, Air Force, and Navy depends largely on the quality of our personnel.

The Contract/Repairs Administrator role is a key position of customer support and repair services at Orbit and it is vital to have an accurate and diligent contract service individual in this role.

The person filling this role must be well organized, accurate, and possess the ability to be concise in order to maintain our commitment to our customers.

Responsibilities:

• Authorizing, preparing, and closely monitoring new orders as well as Return Material Authorizations (RMA’s).
• Working closely with Sales, Production/Planning, Quality, Accounting, and customers to improve quote/purchase order accuracy and meet delivery expectations.
• Prepare and systematize spreadsheets while maintaining organization and accuracy of existing spreadsheets.
• Working in customer/Government portals to update company info, enter/maintain data, acknowledge/print purchase orders, and submit invoices.
• Providing quotes for repairs
• Fielding/answering customer calls and emails to provide status and feedback.
• Receive customer repairs, create repair forms, and prepare/ participate in weekly repair meetings.
• Shipment preparation (creating C of C’s, packing lists, and invoicing) of daily production and repair orders.

Qualifications:

• Excellent customer service skills at all levels.
• Experience shipping with UPS and FedEx both local and international.
• Strong problem-solving, negotiations, interpersonal, analytical skills, and independent thinker.
• Excellent written and verbal communications skills – will interact with all levels of personnel.
• High work ethic – will multi-task and perform on a timely basis with minimal supervision and guidance.
• Organized self-starter.
• Strong Microsoft® Office Suite; proficient in Excel.
• Experience with Exostar, Transcepta, HASP, CAV, PIEE, PCARRS, and/or other customer/government portals preferred but will train.

Preferred Skills and Education

Mature, teachable, and dependable personality able to handle a high volume and fast paced environment.

Travel is not required but you will need to obtain a passport for government process identification.

Benefits

· 401K

· Health Insurance

· Dental and Vision Insurance

· Life Insurance

· Paid Time off (Vacation, Holidays, sick leave etc.)

· Flexible Spending Accounts

· Tuition Assistance

· End of year time off

Pay

$50,000 - $60,000/yr. Depending on Experience

Entry-Level candidates are encouraged to apply.

Hours: 8:00am – 5:00pm M-F

US Citizenship or Permanent Residency Required.
EOE m/f/d/v

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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