Contact Center Software Engineer Job at Stefanini, Inc
Stefanini Group is hiring!
Stefanini is looking for Contact Center Software Engineer at Remote Location
For quick apply, please reach out Utkarsh Dutt
Phone: 248 263 3997
Email:
utkarsh.dutt@stefanini.com
Open to W2 candidates only!
Position Description:
Contact Center Voice channel team is responsible for supporting contact centers globally. We focus on providing a reliable voice channel for seamless and positive customer experience. We implement the next generation of Contact Center Voice channel solutions that deliver enhanced value to our customers, our dealers, and our business. This position is for a Voice channel software engineer developing and supporting the UCCE call flows specifically with ICM and CVP with Java. Day to day development will be helping with maintenance, small changes and diagnostics of operational defects, and implementing configuration. They will work on an agile team and deliver product deliverables based on the backlogs. Significant knowledge is needed about the CISCO UCCE environments to diagnose both application and infrastructure outages. Developer will need to collaborate with both infrastructure and other development teams.
Skills Required:
* Participate in every month's sprint planning and coordination between the business and team in all aspects (Requirement clarification, technical design, development, and technical support) related to the IVR project * Requirement Analysis, Design, Presentation, Code Review and Development * Provide estimate based on the requirements * Work with Technical Product Manager, Anchor and Business Team to get clarification with the requirements * Development of IVR Call Flows using Cisco Call Studio 12.6 * Build the Call routing scripts using Cisco ICM script editor 12.6 * Create test driven development using test cases created by automated testing software (Cyara) * Maintain Call studio IVR applications code in GitHub * Experience with CI/CD pipeline and automated deployments * Create Contact center application design and call flows (includes DB, middleware & host integrations)
Experience Required:
* 5+ years of experience with ICM (Cisco Unified Intelligent Contact Management Enterprise) 5+ years of experience with CVP (Cisco Unified Customer Voice Portal)-Applications Experience * Splunk or similar technology experience * Java, J2EE, * Cyara * Experience with IVR (Interactive Voice Response), VXML (Voice Extensible Markup Language), UCCE (Unified Contact Center Enterprise), CTI (Computer telephony integration) * Strong written and verbal communication skills
Experience Preferred:
* Experience with NLU(Natural Language Understanding) IVR application development * Experience with designing and developing conversational AI IVR flows using cloud solutions * Experience with Cloud contact center solution
Education Required:
BS in IT or related area, or equivalent experience
Listed Salary Range may vary based on experience, qualifications, and local market, Also some positions may Include bonuses and other Incentives
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
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