Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions. Link is quality and compliance-focused under our guiding philosophy, “Mission First, Customer Always”.

We are ISO 9001:2008, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a Computer User Support Specialist to join our team at the Aberdeen Proving Ground, Maryland.

• Must be a US Citizen

**Non-remote: A sign-on relocation bonus is available.

The Computer User Support Specialist will provide Tier 2 concierge-like support to more than three hundred users by email, Microsoft Teams, tickets assigned within the Remedy incident tracking system, or walk-in issues. The Support Specialist role encompasses support in various areas of hardware, software, mobile device, networking (VPN and Citrix), system administration, licensing management, and printer support. Acting as a focal point for organizational computer-related activities, you will be providing guidance on technical aspects of computers and systems used by organization users.

Responsibilities:

• Perform technical functions such as system analysis, user and server account creation tracking, group policy management, scripting, and accounts management.
• Ensure all issues received via email, walk-in, or assigned by the RNEC during duty hours are responded via email, phone call, or through desktop support.
• Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
• Installation of new computers and the relocation of computers within locations as provided. Install computer hardware and software to ensure the user is fully functional and operational without errors and preserve the user’s data to be transferred to the new PC.
• Ability to monitor compliance with information management policies during account verification.
• Update and maintain the current approved Microsoft Windows OS images and provide feedback, software, and configuration changes.
• Diagnose and repair hardware and software-related issues for computers, network printers and scanners, and mobile devices across unclassified and classified environments.
• Develop, test, and implementation for new software and patches prior to release to the general user base.
• Providing guidance on technical aspects of computers and systems used by organization users.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

• US Citizen
• Must be able to obtain and maintain a Government/DoD Secret Clearance.
• Bachelor’s Degree and or 2-4 years of IT/Help Desk experience in lieu of degree requirement.
• IAT II certification (CompTIA Security+ CE, SSCP, CCNA) or equivalent.
• Computing environment Information System Security Manager (ISSM) certification (or the certificate may be obtained within 6 months of hire).

Preferred:

• Experience with Dameware, Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix) is preferred.
• Experience using SolarWinds Web Helpdesk and Remedy is preferred.
• Experience working in Department of Defense (DoD) environment.
• Experience with Knowledge Management or process creation.
• Experience providing quality service and support for mission-critical systems and VIP end users.
• Excellent communications skill (written and oral) and interpersonal skills.
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Shift:

7:00 am to 5:00 pm, Monday through Friday, except for Federal Holidays, inclement weather, and site closures.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability and life insurance, referral bonuses, certification reimbursement program, retirement plan, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.