Summary/Objective

The Assistant General Manager models servant leadership while delivering exceptional results through others. They provide an engaging environment for restaurant teams and the guest; while focusing on delivering operational excellence. Wendys Assistant Managers invest their time in developing servant leaders, creating memorable experiences and administrative activities.

Essential Functions

• Develop Servant Leaders-Puts your people and restaurant first-not yourself
• Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Wendys
• Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals

Responsibilities

• Welcomes new team members and provides them with the training needed to do their job
• Leads inspiring team huddles that motivate and inform the team
• Ensures team members receive ongoing training and coaching
• Builds the capability of the shift supervisors and prepares them for their next level
• Consistently thanks the team and celebrates success
• Actively coaches brand service behaviors-train, observe, provide feedback and celebrate
• Monitors Speed of Service to ensure delivery of guest expectations
• Ensures the restaurant is welcoming and clean
• Ensures product quality and operations standards are consistently delivered
• Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
• Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
• Ensures accuracy of daily numbers, cash handling and HACCP Logs
• Reviews inventory efficiencies to create product orders
• Evaluates and implements cost controls
• Monitors people charts and production planning and makes necessary adjustments
• Creates and monitors schedule and manages new team members on-boarding process
• Implements action plans to address employee needs and Operational Assessments

Required Education and Experience

• Must have a high school diploma or equivalent
• Minimum of 1-2 years supervisory experience

Additional Eligibility Qualifications

• Excellent guest service skills required
• Ability to work in a fast paced environment
• Ability to communicate effectively with guests and team members
• Ability to resolve issues in compliance with Wendys standards
• Ability to keep employees motivates, resolve conflicts and make hard decisions
• Available to work all shifts; open, close, weekends and holidays
• Must be 18 years of age or older

Physical Demands

• Must be able to lift up to 50 pounds of force frequently to move objects
• Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds
• Consistently handles product preparation
• Ability to kneel to utilize proper lifting procedures and to open safe
• Consistently lifts for product preparation, stocking and inventory.

EEOC

Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin. All resumes are held in confidence. Must be eligible to work in this country and pass a background investigation.