About Cirkul, Inc.
Cirkul is a venture backed, direct-to-consumer startup company that develops transformational hydration products that reimagine how flavored beverages are created, personalized, and enjoyed at home and on-the-go. You may have read about us going viral on TikTok (https://www.bizjournals.com/tampabay/inno/stories/news/2021/06/15/tampa-startup-hires-100-after-going-viral-on-tikto.html) or partnering with some great investors here (https://www.bevnet.com/news/2021/cirkul-closes-30m-series-b-led-by-af-ventures/).

Overview
Cirkul is a rapidly growing beverage technology company looking for CX Specialist. Cirkul’s CX Team needs enthusiastic, thoughtful, motivated problem solvers who are passionate about creating an innovative customer experience.
In this role, you will be the first point of contact with customers and engage with them via email and chat answering questions about Cirkul products and representing our mission, values, and voice.

We are building the company we want to work for in a great environment where everyone is constantly learning!

Your schedule will be:

• 2nd shift: Works a 4 week rotation
  • 4 weeks: M-F, 1pm-10pm
  • 4 weeks: Mon, Thurs, Friday 1pm-10pm + Sat & Sun 10am-7pm

Responsibilities:

• Provide “above and beyond” customer service in all interactions with customers and think creatively about ways to optimize each customer’s experience
• Troubleshoot customer questions, issues, or complaints quickly and efficiently
• Master our internal management system in order to efficiently and effectively help our customers
• Working across multiple communication channels (phone, chatroom & email)

Qualifications:

• Exceptional communication skills
• Associates degree or higher
• Excellent writing skills
• Fast typist
• Comfortable working across multiple communication channels
• Technically proficient
• Ready to love where you work

A Little More About Cirkul

Cirkul is a rapidly growing beverage technology company on a mission to make a healthier world by helping people enjoy drinking more water. The company has developed an innovative beverage delivery system that makes drinking more water delicious, fun, and personalized. The technology reduces the shipping weight of bottled beverages by 99% and uses 84% less plastic. Cirkul offers its customers over 50 unique flavors, all with no sugar, zero calories, zero carbs, no artificial colors or flavors, and a range of functional enhancements. Hundreds of thousands of consumers are using Cirkul to transition away from single-use plastics and sugar-filled beverages to healthier, better-for-you alternatives. The company is growing at a tremendous pace, is consistently profitable, and is backed by world class investors.

Cirkul, Inc. is an Equal Opportunity Employer. We believe in hiring a diverse workforce and are committed to sustaining an equitable and inclusive, people-first environment. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents.