Call Center Representatives Job at HSK Technologies
Position: Call Centre Representatives
Location: Indianapolis IN 46202
Duration: Long Term Contract
Responsibilities
- Answer all 800 calls in a timely manner. Record on Client Contact forms.
- Forward 800 calls to available volunteer counsellors or provide counselling assistance when volunteers are not available. Take calls from counsellors regarding availability and/or supplies.
- Complete data entry each day including Client Contacts
- Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
- Inform the Office Manager when supplies of materials are low.
- Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly.
- Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
- Forward call back messages to Volunteer Supervisors at the end of the day.
- Put together new counsellor training materials and other training materials requested by Trainers.
- Put together presentation materials and supplies as requested by Volunteer Supervisors, Counsellors, or SHIP Local Sites.
- Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
Required:
Good Communication Skills – 2 years
Knowledge of Data Entry – 2 years
Job Type: Contract
Pay: $16.18 - $17.29 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Indianapolis, IN 46202: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
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