ABOUT THE JOB

• Pay rate: $20/hour + potential overtime & differential based on start time
• Benefits: Includes free internet in coverage areas, discounted mobile service, health benefits, retirement match, education assistance, and more!
• Who is hiring? Spectrum! This is a direct employment opportunity. No agency or contractors involved.
• Why are you hiring? Growth! Spectrum is making a huge investment in the Portland team and adding over 100 new positions to our call center.
• What is the job? Customer Service Rep for the Spectrum Mobile call center. Our customer service reps work in a high volume inbound call center, answering billing and general questions for Spectrum Mobile customers. No sales involved.
• Where are we located? Our office in Portland, ME. We're currently renovating and setting up all new furniture, equipment, and other upgrades.
• When are the hours? We are open 8 am to 11 pm, 7 days a week. All shifts have at least one weekend day commitment. We offer set schedules, meaning your working hours and days do not change week to week. Shifts are determined during the offer stage and assigned first come, first serve.
• How are new reps prepared for the job? With an 11-week paid training program. All reps are considered full-time employees during training, no special statuses.

ABOUT YOU

• Who am I? Someone who enjoys talking with people and excels in a structured environment.
• Why am I interested? In addition to pay and benefits, we have several career advancement opportunities and an inclusive culture. From an open door policy, to focus groups, to business resource groups, and more we strive to make sure everyone feels welcome, seen, and heard.
• What is my background? We require a High School Diploma or equivelancy and the ability to read and write English.
• Where can my career grow? Whether you want to be a subject expert, leader, or gow into another role we're excited to support your professional development, whatever that looks like. Spectrum promoted over 13,000 employees in 2021 alone!
• When can I start? Our next training class is March 14, and we hold a training every three weeks.
• How do I apply? Click apply now to complete our application and assessment. One of our recruiters will follow up after with updates.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: In person

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