Great Company. Great People. Great Career.

If you want to work for a company that invests in you and your community, check out our Bilingual Account Representative position! As a Bilingual Account Representative, you’ll learn how to negotiate, multi-task, communicate effectively, and work with a team that is goal driven. You are rewarded by engagement opportunities and monthly bonuses, which is why it’s our number one promoting position! The Bilingual Account Representative position is only the first step on your career journey! With endless career paths you can work at a company you love and start a position that puts you on a career path for success. Take the first step - It’s just the beginning! Vanderbilt Mortgage. Where you start a job and gain a career!

You could be paid:

• Base plus bonus equates to $24.00/hour
• Annual potential earnings - $46K - $49K
• Average annual income/hourly rate varies depending on education, experience, and various bonuses
• 2-week mandatory IN OFFICE training, expenses reimbursed

As a Bilingual Account Representative and a Team Member at Vanderbilt Mortgage, you can enjoy these benefits:

• Medical and Dental Plan with Prescription Coverage and Vision
• 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), paternal leave, and holidays
• Enjoy coming “home” to our brand new, state of the art Home Office
• Robust wellness programs, on-site workout facility, and restaurant
• Tuition Assistance for your first degree!
• Work-life balance
• Community involvement including Volunteer Paid Time Off (VTO)
• Collaborative and energetic work environment-teamwork
• Professional development and promotion opportunities-culture of mentoring
• Generous BONUSES!!!

Here’s what you can expect in the role as a Bilingual Account Representative:

Bilingual Account Representatives exist to resolve delinquency through negotiation and problem-solving, while adhering to company, state and federal guidelines. Success in the position is achieved by strategically educating customers on the importance of paying in a timely manner.

Job Duties:

• Manages a portfolio of accounts through telephone negotiations with customers.
• Achieves monthly collection goals by monitoring and decreasing the number of past due accounts.
• Communicates professionally with customers concerning their pay dates/amounts and acceptable payment arrangements.
• Plans, schedules and executes daily workload between phone calls, field chases and legal notices in a timely manner.
• Conducts research on no contact accounts, researching contracts and reviewing documentation.
• Analyzes debt to income information from customers to set up payment plans.
• Maintains accurate documentation pertaining to each account.
• Exhibits problem solving skills to influence loss mitigation.
• Adheres to all policies and procedures.
• Ensures compliance at all levels both internally and externally.
• Performs other duties as assigned.

What you’ll need to qualify:

• High School diploma or equivalent required, college preferred.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.
• Working knowledge of the View/AS400 system a plus

But also, remember you:

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Will be communicating 90% of the time over the phone. Must be able to exchange accurate information at all times.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

Here are some more reasons to choose Vanderbilt Mortgage!

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Vanderbilt Mortgage and Finance, Inc. provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• Vanderbilt Mortgage and Finance Inc. is a subsidiary of Clayton of which is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.
• As part of Vanderbilt Mortgage’s commitment to Opening Doors to a Better Life, VMF is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At VMF, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.
• Our newly renovated Home Office campus offers an onsite restaurant, onsite fitness facility with full gym, in-person and virtual workout classes, yoga/barre studio, volleyball, and basketball courts, walking paths, and a disc golf course.

Vanderbilt Mortgage and Finance Inc. is committed to a diverse and inclusive workplace. Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Vanderbilt Mortgage. Where you start a job and gain a career!

Job Type: Full-time

Pay: $46,000.00 - $49,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance
• Work from home

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Remote

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