JOB SUMMARY

Primarily responsible for greeting and welcoming all guests to the hotel and relieving guests of their luggage on arrival. Ensure that the highest standards of hospitality and welcome are always demonstrated, and that all guest requests are dealt with in a prompt and courteous manner. Also, responsible for collecting and distributing post parcels. And deal with general inquiries and ensure the lobby and forecourt areas are always clean and tidy.

RESPONSIBILITIES

• Check the daily arrival list for VIP's or guests with special need.
• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage’s it and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guest rooms and other offices.
• Provide items on loan to guests and collect the items back from guest before departure.
• Inform Front Desk Cashier to charge items given on loan in case there is any charge applicable.
• Ensure efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage’s have been accounted for.
• Ensure safe storage and collect ticketing of guest coats and personal items.
• Assist guests with long term luggage storage requests / Left luggage requests.
• Transport departing guests' luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient, and helpful information service.
• Assist with answering the telephone and taking messages, transferring calls, or dealing with inquiries.
• To provide an efficient luggage storage, delivery, and collection service.
• Perform any other work as and when assigned by the management.

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REQUIREMENTS AND SKILLS*

Previous experience in hospitality would be preferred and commitment to delivering a high level of customer service. Be a good team player and have flexibility to work a variety of early and late shifts. Able to stand for long hours. High school or equivalent education. Computer knowledge. Previous experience working in a luxury 4- or 5-star hotel. A passion for customer service, excellent communication skills and good levels of written and spoken English/Spanish.

Job Type: Part-time

Pay: $8.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
At Verdanza Hotel we are committed to creating a safe and healthy work environment for guests and associates.

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• Fluent English/Spanish (Required)

Work Location: One location

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