REPORTS TO: Executive Housekeeper

SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development. • Assists the executive housekeeper in the development of the department's annual budget. • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies. • Enforces policies and procedures in the department. • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced. • Directs hourly associates in all areas of the department. • Prepares daily assignment sheets for all housekeeping and laundry associates. • Maintains cleanliness quality based on hotel objectives. • Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom. • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices. • Inspects, monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices. • Compiles and reports accurate status of all guestrooms to the front desk department. • Maintains productivity and labor cost goals. • At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required. • At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels. • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day. • Maintains departmental key control. • Maintains deep cleaning program. • Complete projects as determined by the Executive Housekeeper

SKILLS: Knowledgeable with Excel, Word, OPERA and Quore (not necessary but a plus)

HOUSING

• Company provides housing for nominal rent

EXPERIENCE

• 2 Years Supervisor Experience in Housekeeping