We are looking for an Assistant General Manager for our soon to be location in Nashville, TN! If interested in joining our team and helping us deliver our Black Tap Vibe, please read on and apply!

Job Description

The Assistant General Manager (AGM) assists the General Manager in managing the operations to deliver a first-class entertainment experience for our guests at Black Tap and meet financial goals. The AGM is responsible for the implementation, enforcement and consistent delivery of Black Tap professional and accommodating service including: bar and food service; promotions, events and specials; handling guest requests; employee performance; appearance standards; overall facility appearance and maintenance, and effective guest interactions.

ESSENTIAL DUTIES: Some of the essential duties include, but are not limited to:

• Assumes the duties of the General Manager in his or her absence.
• Manages Black Tap's operations and team members to deliver a dependable, high level of service to all guests consistent with company operational standards, workplace policies and procedures – including shift scheduling, delegation of job tasks, monitoring and supervision of service.
• Promotes good public relations and handles guests concerns.
• Controls guest flow in regard to customer service and maximizing revenue.
• Controls usage of all food and beverage items and appropriate use of equipment, tools and service equipment.
• Observes and maintain daily condition of all physical facilities, furnishings and equipment in all areas and make recommendations for corrections and improvement as needed.
• Participates in human resources activities: hiring/separations, compensation, timely performance reviews and merit increases, training, disciplinary and/or counseling measures, monitoring incentive programs.
• Ensures that team members at all levels of responsibility are treated fairly and consistently to achieve high morale and minimum turnover: promotes teamwork and fosters harmonious working climate.
• Prepares and post effective team member work schedules to reflect operating forecasts and to ensure that team members are scheduled within the given budgetary parameters.
• Prepares payroll as required by company policies.
• Ensures that all team members utilize the POS system and controls cash and revenues as per company policies and procedures.
• Gathers and verifies financial data as needed for reporting purposes: auditing, ensure accurate in-restaurant accounting, P & L's, budgets, insurance, workmen's comp, liability and health benefits.
• Maintain cleanliness of restaurant in compliance with Health Department Regulations.
• Coordinates with service providers and vendors for efficient and effective functions as directed by GM.
• Ensures the safety and security of the facility and team members. Handles and report all employee and guest accidents and injuries within 24 hours of incidents.
• Maintains and organizes a clean restaurant during their shifts, both front and back of house by regular walk throughs and follows up on regular cleaning and maintenance.
• Understands all food and beverage items offered, including ingredients, methods of preparation and proper service; and safeguards quality and consistency of all menu items – food specifications, recipes, plate presentations, and quality.
• Regularly interacts with guests to ensure an exceptional experience and repeat visits.
• Ensures the delivery of superior service, maximizing guest satisfaction.
• Responds efficiently and accurately to guest concerns.
• Controls operational costs and identifies measures to cut waste in the areas of food, beverage, labor and supplies.
• Effectively conducts inventory of food, beverage, and supplies.
• Ensures all Black Tap cash handling procedures are followed.
• Trains new and current team members on Black Tap's Vibe/guest service practices.
• Coaches and develops team members, providing feedback in a timely and frequent manner to improve performance and productivity.
• Ensures follow through on Black Tap standards, policies and procedures that will maintain future restaurant operations.
• Maintains a healthy environment by following, enforcing health and safety standards and procedures and complying with legal regulations.
• Ensure the safety and security of the facility and employees and respond properly to any emergency.
• Effectively utilizes several different computer applications to communicate, generate information, and analyze data.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High school diploma or GED required. College degree preferred.
• At least five (5) years of restaurant management experience. A combination of full service and upscale dining restaurant management experience preferred.
• Proficient in Microsoft applications (e.g. Word, PowerPoint, Excel, Outlook, etc.).
• Must be technically competent in all aspects of restaurant operating systems.

Licenses and Certifications:

• Food Sanitation Certificate (approved by local law)
• TIPS certification

Skills and Abilities:

• Effective verbal and written communication skills. Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of people.
• Ability to apply basic math concepts of addition, subtraction, division and multiplication.
• Must be able to effectively manage giving developmental and positive feedback to team members on a daily basis.
• Ability to gather information, analyze data (including cost of goods sold, labor cost, menu mix and sales) and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Approachable and accessible; develops and maintains effective relationships with all departments and team members; strong guest focus.
• Ability to plan, organize and manage multiple priorities in a fast-paced environment, strong time management skills.
• Highly flexible; demonstrates the ability to change directions quickly and re-set priorities.
• Personal characteristics should include high energy, sense of urgency, resilience, reliability, strong listening skills, high integrity, strong sense of discretion, good judgment and self-motivation.

The statements contained herein reflect general details as necessary to describe the principle functions of this position, the level of knowledge and skill typically required, and the general scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload, gain additional experience to further the individual’s professional development.

Black Tap is an equal opportunity employer

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Bar
• Casual dining restaurant
• Fast casual restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Nashville, TN 37201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant management: 5 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

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