Application Support Analyst Job at Deloitte
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Application Support Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities:
You will be responsible for providing L2 support for a global Defense and Space Manufacturing company. Your responsibilities will include:
The Team
Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.
Our operate services within CTO include:
Qualifications
Required
Preferred
Work you'll do/Responsibilities:
You will be responsible for providing L2 support for a global Defense and Space Manufacturing company. Your responsibilities will include:
- Resolve technical issues related to applications, systems, and software.
- Provide support to end-users and clients in a timely and professional manner.
- Understand and adhere to established SLA's while providing support.
- Document ticket resolution steps and inputting artifacts into systems of record.
- Troubleshoot and debug application issues and errors.
- Analyze and interpret logs and reports to identify root causes of issues.
- Collaborate with Level 3 team and development teams to resolve complex issues.
- Create and maintain technical documentation including knowledge sharing / FAQs.
The Team
Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.
Our operate services within CTO include:
- Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement.
- Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products.
Qualifications
Required
- Minimum 2 years of experience as an Application Support Analyst.
- Experience providing support to end-users and clients.
- Experience with Visual Studio, .NET, C#, Webforms, SQL, JavaScript, HTML, CSS, Entity Framework MVC, jQuery, VB, Shell.
- Experience with Joomla, Drupal and PHP.
- Experience with Java, JavaScript.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available.
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Role is Remote.
- For individuals assigned and/or hired to work in New York City, Jersey City, Colorado, or Nevada, Washington and/or California Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City, Jersey City, State of Colorado, and the State of Nevada, Washington and/or California Deloitte takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $61,000 to $91,000.
Preferred
- Experience with AMS delivery services.
- Familiarity or experience with defense industry.
- Consulting experience.
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