As the nation’s leading bottled water company, BlueTriton Brands is dedicated to providing customers with healthy hydration options. Alongside that, we’re also committed to developing our people – enabling them to make the most of the many elements that help them to succeed. It’s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.
When it comes to leading the industry with the highest standards in quality, BlueTriton Corporate is a vital element of our success. Whether you’re based in finance or Human Resources, Legal, Communications or IT, you’ll be a force for good – someone who is trusted, empowered and supported to make a genuine, lasting impression on our organization. Job Description
We are currently seeking a C ustomer Solutions Analyst to be located in Coppell, TX and report to the Manager, Customer Solutions. This is a Hybrid Role in office 3 days per week and 2 days Remote option. The primary responsibilities will include serving as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.
Key responsibilities include but are not limited to the following:

• Complete and resolve demand capture failures within defined Service Level Agreement (SLA)
• Align material information with customer to be able to capture orders

Order Filter:

• Collaborate with customer or cross functional business partners to resolve blocked orders within SLA
• Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders)

Order Fulfillment:

• Contact customer when required due to Out of Stock or Stock Allocation issues
• Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block)
• Contact customer and propose resolution for issues identified due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)

Returns and Refusals:

• Be principal customer contact for capturing, creating and registering all return/refusals requests
• Assess compliance of Return Requests according to Market Return Policy Conditions
• Ensure refusals created by Transplace (Transportation) contain appropriate order reason code and correct pricing prior to billing
• Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future

Billing:

• Collaborate with Billing in the resolution of billing issues that require customer contact

Additional Responsibilities:

• Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs
• Provide 360° visibility on status of orders to customers and internal teams
• Apply appropriate root cause reason codes following global Reason Code Methodology
• Identify, analyze and initiate the escalation process based on escalation criteria
• Drive and encourage continuous improvement mindset applying NCE methodology
• Participate in NCE operational review meetings Qualifications

Key qualifications include:

• Undergraduate degree strongly preferred
• Availability / flexibility to work different shifts based on customer geography/time zone; or 7 day operations
• 2 – 4 years’ experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)
• Detail oriented
• Excellent written and verbal communication skills
• Experience resolving crisis and time sensitive events
• Excellent analytical aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Proficiency in SAP, BW and Business Objects preferred
• Ability to work in a fast paced, high volume transactional, environment and handle multiple priorities
• Ability to work independently with minimal supervision
• Strong Customer Service mindset and passion for delighting customers internally and externally
• Ability to build effective relationships with business partners
• Proactively seeks continuous process and service improvements
• Must enjoy working in a team-based environment
• Strong result-oriented

#LI-Hybrid
BlueTriton Brands is the nation’s leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills, Ice Mountain, Origins, Saratoga, Splash, Ac+ion and Pure Life. We’re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you’ll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It’s not just the work that you’ll find fulfilling here though. As you build a career with us, you’ll receive exactly the kind of benefits you’d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at BlueTriton Brands?
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.


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