Overview:

Exciting opportunity to work with Dr. Mark Lobanoff and Dr. David Whiting at our new world-class refractive surgery and specialty lens clinic.

OVO LASIK + LENS houses the only dual-LASIK surgical suites and the first in-office iOR surgery suites in the mid-west for cataract and specialty lens based surgeries.

Located in the beautiful brand new Xchange Medical Building on 394 and Park Place, OVO LASIK + LENS occupies a majority of the first floor space. Expansive floor plans, stunning design elements, and employee-friendly works spaces lend to a high-quality employment experience for team members.

Key Responsibilities and Accountabilities:

· Being the first point of contact and professional representation for OVO.

· Greeting scheduled patients at reception desk and welcoming them into our space.

· Scheduling patient appointments via phone and online communication within the OVO Patient Communication Center.

· Educating patients about LASIK, PRK, cataract and specialty lens eye surgery.

· Taking insurance information and payment for cash based procedures.

· Triaging patient questions and assisting in managing patient/doctor communications.

· Assembly of OVO patient materials and clinic supplies.

· Managing organization and cleanliness of OVO lobbies, refreshments stations and reception areas.

· Some lifting (approximately 30 lb.) and active bending.

Skills and Attributes:

· Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions to maximize understanding.

· Speaking – Ability to articulate thoughts in order to convey information effectively and connect with a variety of personalities.

· Writing and Computer Operation - Communicating effectively in writing as appropriate for the needs of the audience and ability to become efficient in using the advanced technologies within the office. Use of EHR systems.

· Service Orientated - Actively looking for ways to anticipate the needs of patients and exceed customer service expectations.

· Problem Solving – Ability to assess situations and work through challenges.

· Resilient – Ability to work in a busy clinic environment with high expectation for team unity and performance.

· Professionalism – Conducts self in a professional manner that is supportive of the overall team cohesiveness.

· Possess cultural awareness and sensitivity.

· Flexibility and a sound work ethic.

· Self-motivating with initiative to work with little to no supervision.

· Actively participate in fostering a positive, healthy and innovative culture.

Experience And Education:

Minimum 2 years of experience in healthcare or customer related services

Background in eye care beneficial by not required

High School Diploma

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Saint Louis Park, MN 55416: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: One location

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